Job Description

Job Overview

Modality Partnership Haydock Division has a part-time vacancy for a Call and Recall Care Coordinator for 20 hours per week. The postholder will be a high performing employee, working across Modality Haydock Division who will proactively support patient care and divisional clinical targets, to help carry out administrative duties principally patient call and recall, including data collection, monitoring, tracking and reporting. We are seeking dedicated postholders to join our team and who can display our CARE values: Commitment, Accountability, Respect and Excellence.

This job is suitable for individuals who are career driven and have a passion for patient care and supporting patients with their health outcomes.

As an employee with us you can benefit from

Enrolment to the NHS pension scheme

Minimum 27 days annual leave, plus 8 days bank holiday pro rata

Employee discounts and benefits scheme

Employee assistance programme (EAP)

Education and career pathways

Company sick pay after qualifying period

Family friendly policies

Flexible working

If you are interested in learning more, please read on.

Main duties of the job

The role is to help coordinate and recall patients for their chronic disease management, and to ensure that appointments are booked with the appropriate clinician so that the correct care can be delivered to the patients. Working with the management and clinical teams to ensure efficient use of clinical time through active communications management of patients to help reduce DNAs.

The role is not a regular 9am-5pm job; the job requires innovation, flexibility, and commitment and the postholder will be required to work resourcefully as part of the team to ensure tasks are completed.

Overview of your organisation

We are one of the largest GP super-partnerships in the UK, serving over 450,000 patients and with a workforce of 1500+. We are unique, we are always looking at ways to improve our delivery of services through the implementation of new and innovative solutions that we can scale across the organisation. Your job is to work directly with patients and the wider practice team to patient care. This is a role that will equip you with a portfolio of leadership and operational skills to make sustainable changes within Primary Care.

All employees are welcome to enrol in our employee benefits scheme and NHS pension scheme. We are committed to developing our people through education and career pathways and who align to our organisational values of CARE.

The job role/duties include but is not limited to:

Help generate call/recall reports highlighting patients due for appointments in a clear and organised way.

Contact patients to book for initial appointments, sending out a maximum of two recall invitations

Remind patients for booked appointments for their chronic disease management

Support with the follow-up of appointments patient DNA

Help coordinate and recall patients for their annual reviews (e.g., Diabetes, Vascular, Hypertension, Respiratory)

Liaise with internal and external agencies / MDT re. patient care

Arrange timely (holistic) appointments for patients and ensure disease specific questionnaires have been provided to patients and submitted ahead of an appointment being booked inc. sending of URL to patient to book an appointment directly

Ensure appropriate appointments are booked with the most appropriate clinician i.e., HCA / Nurse / AHPs / GP

Escalate any issues in a timely manner to the practice / divisional lead

Identifying patients who through disability or illness require alternative means of communication (eg large font, or phone calls rather than standard letters or SMS).

Identify carers and offer them information on the support available through the Division

Notify the patients GP if there are concerns regarding vulnerable adults or children

Participate in Practice / divisional meetings as required.

Work with the management team and clinical team to ensure efficient use of clinical time through active communications management of patients and reducing DNAs.

Monitor and report on key performance indicators for the call and recall systems, working closely with the National Business Intelligence Team

Enter accurate patient information on to the computer as required.

Undertake any other additional duties appropriate to the post as requested by the Patient Services Manager or other senior members of the team

You will love this job if you have a passion for business administration, gaining knowing of business fundamentals and disciplines.

If you feel this is the ideal career advancing opportunity for you and you want to rise to the challenge of this opportunity, we welcome an application for you to join our growing team of likeminded people.

Please Note: The Modality Partnership reserves the right to close this vacancy at any time during the advertising period.

Pre-employment

Vaccinations

As part of our recruitment process, the Modality Partnership will check the vaccination status of all new starters. This enables us to manage both individual and environmental risks effectively, ensuring a safe working environment for all staff and patients.

For some roles, certain vaccinations are mandatory due to the nature of the work involved. Where this is the case, you will be required to provide evidence of compliance as part of your onboarding.

We understand that individuals may have questions or uncertainties about vaccinations. We are committed to supporting all new team members and will offer guidance and information to those who are undecided.

Right to work checks

All applicants invited for interview will need to prove their right to work in the UK at the interview stage

We are unable to offer sponsorship for this role

References

References must be secured prior to beginning employment, one must be your current or most recent employer.

Employment history

You must notify us of any employment gaps of 6 weeks or more.

Person Specification:

What are the minimum requirements all candidates need to meet?

Knowledge and Experience:

We require high performing team members to join our team with:

Primary Care Experience MS Word, Outlook, Excel and other related software

packages.

Medical terminology - desirable

NHS systems - desirable

Knowledge of / experience from within NHS / General Practice

Data Protection & Patient Confidentiality

Safeguarding

Skills:

Customer service orientation

Excellent listening, communication and interpersonal skills

Accurate typing

Administrative and organisational skills

Ability to follow policies, practices and protocols

Computer-literate and adaptable in using different software

Job Types: Part-time, Permanent

Pay: 12.21 per hour

Expected hours: 20 per week

Work Location: In person