Job Description

This is an exciting opportunity to join our vibrant, caring and innovative Islington Children and Adolescent Mental Health Service (CAMHS).
The post holder will provide high quality administrative and secretarial support to CAMHS Therapies Team (CTT). Part of this role will involve the management and monitoring of team waiting lists and caseload lists, monthly allocations through close liaison with the pathway coordinator and team managers as necessary.
Main duties of the job
The main duties include:

• Attend relevant CTT team meetings and Administration meetings as required
• Update waiting list/ allocation spreadsheet
• Rio and POD Administration
• Booking appointments and sending out appointment letter
• Sending out correspondence to families and professionals
• Support CAMHS reception cover
• To be the main point of contact for incoming calls from families or professionals

To undertake any other general clerical duties as required by the Team
About us
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff.
We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief.
The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences.
We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Details
Date posted
23 September 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
33,094 to 36,195 a year pro rata per annum including HCAS
Contract
Permanent
Working pattern
Part-time
Reference number
220-WHT-3295-C
Job locations
Northern Health Centre, 3rd floor
580 Holloway road
London
N7 6LB
Job description
Job responsibilities
1. To provide full administrative support to the CTT team including typing of assessment reports, appointment letters, waiting list letters and other documents as required by the team
2. To attend the relevant Team meetings as required to take minutes and provide administrative support.
3. Through close liaison with the three managers of the CTT Team and the pathway coordinator, to manage the CTT waiting lists spreadsheet, allocations and RiO transfer to the relevant clinician, booking patients into appointments and sending out appointment letters.
4. Monitoring of the CTT referrals Email inbox ensuring new referrals are recorded to the CTT waiting list spreadsheets, uploaded on to RiO and liaise with the relevant Teams to complete registration of the referral on RiO.
5. To ensure that an accurate and up-to-date patient record is maintained by updating RiO. Training will be provided
6. To open and close referrals on RiO, transferring cases and ensuring referrals are uploaded on RiO
7. Ensuring new allocated cases are added to POD (Patient Outcome Device) and the link is sent to the families to complete and submit the outcome measures online. POD training will be provided
8. To undertake any other general clerical duties as required by the Team
9. To liaise on behalf of the teams with other departments within the Trust (Human Resources, IT, Estates, Supplies etc) as appropriate, and where necessary deliver or pick up materials from other sites
10. To be the main point of contact for incoming calls from families or professionals and dealing with enquiries related to the CTT Team in an informed and professional manner
11. To provide cover to the SEMH team as required
12. To assist with cover in the building's main reception and CAMHS reception as necessary.
To carry out any other duties commensurate with the grade as directed by the line manager
Job description
Job responsibilities
1. To provide full administrative support to the CTT team including typing of assessment reports, appointment letters, waiting list letters and other documents as required by the team
2. To attend the relevant Team meetings as required to take minutes and provide administrative support.
3. Through close liaison with the three managers of the CTT Team and the pathway coordinator, to manage the CTT waiting lists spreadsheet, allocations and RiO transfer to the relevant clinician, booking patients into appointments and sending out appointment letters.
4. Monitoring of the CTT referrals Email inbox ensuring new referrals are recorded to the CTT waiting list spreadsheets, uploaded on to RiO and liaise with the relevant Teams to complete registration of the referral on RiO.
5. To ensure that an accurate and up-to-date patient record is maintained by updating RiO. Training will be provided
6. To open and close referrals on RiO, transferring cases and ensuring referrals are uploaded on RiO
7. Ensuring new allocated cases are added to POD (Patient Outcome Device) and the link is sent to the families to complete and submit the outcome measures online. POD training will be provided
8. To undertake any other general clerical duties as required by the Team
9. To liaise on behalf of the teams with other departments within the Trust (Human Resources, IT, Estates, Supplies etc) as appropriate, and where necessary deliver or pick up materials from other sites
10. To be the main point of contact for incoming calls from families or professionals and dealing with enquiries related to the CTT Team in an informed and professional manner
11. To provide cover to the SEMH team as required
12. To assist with cover in the building's main reception and CAMHS reception as necessary.
To carry out any other duties commensurate with the grade as directed by the line manager
Person Specification
Skills and abilities
Essential

• Excellent verbal and written communication skills with the ability to interact effectively with staff at all levels
• Ability to work as a member of a team
• Excellent MS Office Excel skills - Word, Excel, PowerPoint, Outlook
• Ability to plan and work to deadlines, prioritise and multitask and manage own workload
• Typing skills - 50 to 60 wpm

Knowledge and experience
Essential

• Minimum one year experience in an administrative role within an NHS setting
• Experience of dealing with the public
• Experience of using electronic patient record systems

Desirable

• Experience of working with databases, understanding data
• An understanding of Patient Confidentiality and Data Protection protocols within the NHS
• Experience of administering waiting lists and caseload
• Experience of attending meetings and taking minutes

Personal qualities
Essential

• Enthusiastic and self motivated
• Innovative and articulate

Education /qualifications
Essential

• Must be able to demonstrate excellent standards of literacy and numeracy

Desirable

• Edcucated to A-level or equivalent

Person Specification
Skills and abilities
Essential

• Excellent verbal and written communication skills with the ability to interact effectively with staff at all levels
• Ability to work as a member of a team
• Excellent MS Office Excel skills - Word, Excel, PowerPoint, Outlook
• Ability to plan and work to deadlines, prioritise and multitask and manage own workload
• Typing skills - 50 to 60 wpm

Knowledge and experience
Essential

• Minimum one year experience in an administrative role within an NHS setting
• Experience of dealing with the public
• Experience of using electronic patient record systems

Desirable

• Experience of working with databases, understanding data
• An understanding of Patient Confidentiality and Data Protection protocols within the NHS
• Experience of administering waiting lists and caseload
• Experience of attending meetings and taking minutes

Personal qualities
Essential

• Enthusiastic and self motivated
• Innovative and articulate

Education /qualifications
Essential

• Must be able to demonstrate excellent standards of literacy and numeracy

Desirable

• Edcucated to A-level or equivalent

Skills Required