Job Description

TCN is more than a workplace provider. We're a vibrant, creative community with 7 campuses across the UK. Since 2006, we've been transforming unloved heritage buildings into inspiring places to work.

Today, over 3,000 members, including some of the UK's most innovative creative minds, call our campuses home, collaborating, innovating, and growing together.

We may have big buildings, but we're a tight-knit team of just 22 - you won't be joining a corporate machine where your voice isn't heard. Your ideas will matter, and you'll have the freedom to make things happen.

Our team is ambitious, entrepreneurial, and passionate about people, fun, and community. We're supportive, curious, and always looking for ways to make our spaces and experiences even better.

As a TCN Campus Host at our Piano House site in Brixton, you are a visible part of the on-site team, which is the face of TCN to our occupiers, expressing the vibrancy of the TCN brand and behaving in line with our values in everything you do.

Key Responsibilities

Front of House & Daily Operations

Be the first point of contact for all occupiers and visitors, offering a warm and professional welcome. Sort and distribute incoming and outgoing post efficiently. Keep communal areas - including co-working spaces, kitchens, atriums and lounges - tidy, stocked and inviting throughout the day. Order and manage office supplies to ensure smooth day-to-day operations. Support the Campus Manager to maintain the building in excellent condition while preserving its unique feel. Think ahead and adapt proactively to occupier or visitor needs. Liaise closely with other team members to share best practice and deliver TCN's core values consistently.

Community & Relationship Management

Build genuine, respectful relationships with occupiers and their teams. Help nurture a sense of community within the building through day-to-day engagement and event support. Maintain up-to-date contact databases across Kube, HubSpot and Essensys. Welcome new members and provide them with the Members' Handbook. Keep occupiers informed of campus news and encourage networking between members. Support the Campus Manager with communication, problem-solving, and cover during absences or holidays. Record and share key campus updates or occurrences with the Campus Manager and wider team

Events & Projects

Help plan, promote and host community events and networking opportunities within the breakout spaces. Source and coordinate with local caterers, food vans and suppliers for larger TCN events. Support the Campus Manager with event logistics and creating an ongoing event program. Assist with hosting pop-ups, art shows, and food markets that showcase local talent and bring the space to life.

Health, Safety & Security

Maintain a working knowledge of first aid and ensure first aid supplies are stocked. Act as a Fire Warden and be familiar with all safety and evacuation procedures. Ensure the premises are securely locked at the end of each day, checking all access points are properly secured.

Personal Skills and Experience

Demonstrate a high level of interpersonal skill (warmth, diplomacy) and an upbeat, positive attitude Demonstrate an understanding of customer service Understand the importance of adaptability in dealing with different occupiers Demonstrate the ability to resolve occupier issues in a constructive manner Understand the role of boundaries and the ability to move between occupier needs and the needs of the organisation Have the ability to work autonomously Be resourceful and creative in problem solving Enjoy multitasking and dealing with the unexpected

This role is 20 hours a week initially but may increase. Preferred hours are 10 am to 2pm Mon to Friday but these are negotiable for the right person

Job Type: Part-time

Pay: 17,000.00 per year

Expected hours: 20 per week

Benefits:

Additional leave Casual dress Company events Company pension Life insurance Sick pay
Ability to commute/relocate:

London SW9 8DJ: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: In person