Job Description

Join our Birmingham campus team as a Campus Hub Officer - where great service meets student life!
Our Campus Hub Officers are responsible for delivering a welcoming and supportive student service through the Campus Hub, whilst coordinating events and activities that enhance the student experience and connect students with the university community.
The successful candidate will be contributing to the efficient running of the campus by working with the wider operational teams within the University to ensure that a first-class service is provided to all customers
This is a permanent, part-time position working 17.5 hours per week. Ideally, you will be available to work at our Birmingham campus on Tuesdays, Thursdays and Fridays. From time to time, there may be a requirement to work up to 6pm and on the occasional Saturday.
As our Campus Hub Officer, you will:

• Support the Campus Hub Manager with events coordination (room bookings, catering, suppliers, risk assessments, set up, greeting students, registration)
• Assist with in person student enrolment and registration management (including late starters) and issue ID cards, delivering a positive welcome experience for all students
• Accurately triage and escalate any complex or personal support queries in line with the service management framework
• Help to promote and deliver on campus activities and events to include student inductions, welcome fairs, freshers' fair, workshops, information sessions and on campus assessments

Is this you?:

• Experience providing frontline customer service or student support, ideally in a higher education or service environment
• Understanding of excellent customer service principles and the importance of a welcoming, inclusive student experience
• Excellent communication skills, both written and verbal, with the ability to explain information clearly and courteously to students and colleagues
• Experience handling face-to-face enquiries, ensuring professional and efficient resolution
• Ability to use initiative and problem-solve within established procedures, escalating appropriately when required

Please note: This is an on-campus role, with no opportunity of hybrid/remote working.
To ensure your application is considered, we recommend applying as soon as possible. We reserve the right to close this role early if enough applications are received.
Closing date for application is 8th February 2026.
Why join us?
Along with a competitive salary of 27,000 pro rata, you'll enjoy:

• A generous annual leave entitlement of 30 days (pro rata) plus bank holidays
• Access to a wide range of staff and student discount platforms
• Private Medical Scheme and Life Assurance
• Contributory Pension Scheme
• Season Ticket Loans and Student Discounts

Be part of a diverse and inclusive community
We are committed to ensuring our workforce is reflective of our diverse student population. We actively seek to increase representation across all backgrounds and identities, and we provide support and adjustments throughout the recruitment process.
For more information, please contact
Please note: For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link . Please note we are not a licenced sponsor.
Some posts within the University are subject to a DBS check - you will be notified of this during the application process.

Skills Required