Job Description

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Description

Job Title:

Campus Support Officer

Department:

Estates

Salary:

21,741.30 per year, FTE 24,326

Job Type:

Permanent, 39 weeks Term time only



We are seeking a vigilant and proactive term-time only Campus Support Officer to ensure the safety, security, and wellbeing of students, staff, visitors, and property across the college campus. The Campus Support Officer plays a vital frontline role in maintaining a safe and welcoming environment that is conducive to teaching and learning, while upholding college policies, safeguarding principles, and emergency procedures.###

Key Responsibilities

Monitoring entry and exit points, checking ID badges, ensuring only authorised individuals enter the college.

Regularly patrolling corridors during non-peak times to identify and address potential security issues.

Maintaining clear communication with students, staff, and visitors, as well as reporting incidents to management or the authorities.

Building positive relationships with students to foster a safe and supportive environment.

Promoting a positive and respectful college culture.

Responding to incidents such as, fire alarm activations, intruder alarm activations, first aid incidents or lockdown situations, working with college staff and emergency services.

Ensuring adherence to college policies, which may involve conflict resolution, de-escalation, and reporting incidents.

Support the enforcement of college behaviour policies, including smoking, loitering, or anti-social conduct.

Conducting searches of individuals when appropriate, following college procedures.

Assist with the supervision of student behaviour in communal areas during peak times, such as lunch breaks.

Act as a keyholder to assist with the opening of college buildings, including unlocking doors and un-setting alarms.

Support evacuation procedures and act as a Fire Marshal during emergencies, if required.

To actively support and implement the 'One College, One Mindset' initiative.

To support any key cross college activities such as enrolment, open evenings and recruitment events.

To follow departmental policies and procedures and operate within service standards at all times.

To adhere to organisational policies and procedures such as GDPR, Equality and Financial Regulations

To carry out such other relevant and appropriate duties within the framework of a post of this grade that may from time to time be required at a location determined by the needs of the service.

To make full use of new technology in all aspects of job requirements

To participate fully in: Professional development In-service training opportunities which are made available The college appraisal scheme


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Skills, Knowledge and Expertise

Essential Criteria

Experience of working in a security role

Excellent observational skills and attention to detail

Strong communication and interpersonal skills

Ability to remain calm and professional in challenging situations

Flexible attitude and ability to work independently and as part of a team

Comfortable using IT systems for reporting and monitoring

Organised and observant

Confident in handling incidents and using de-escalation techniques

A proactive and vigilant approach to safety and security

Experience of working in a customer-oriented environment

Good inter-personal skills with the ability to answer enquiries and deal with all customers in a friendly and efficient manner

Ability to show an understanding of, and commitment to college policies and procedures. Particularly equality and diversity

Ability to set high standards for students, colleagues and for themselves

Positive personality - self motivated

Willingness to assist and interact with internal and external stakeholders

Clear personal commitment of meeting and surpassing customer expectations

Be committed to their own personal development

Desirable Criteria

Experience working in an education environment

Understanding and an awareness of an educational environment

First aid and/or Fire Marshall training certificate

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Benefits

Why Join The City of Liverpool College?

As a valued member of our College community, you'll enjoy a comprehensive range of benefits, dedicated wellbeing support, and meaningful opportunities for professional growth and development.

Here are some of the benefits available to you:

Generous holiday allowance

25 days annual holiday allowance, plus 1 wellbeing day. You'll also benefit from 5 to 7 days statutory closure and 2 further days closure at Easter.

Pension Scheme

You'll be part of the Aviva pension scheme, with contributions of up to 10%.

Employee Benefits Platform

As part of your role, you'll have access to the COLC Employee Benefits Platform, a one-stop hub for a wide range of perks designed to support your wellbeing, work-life balance, and everyday savings. You'll be able to access discounts at major supermarkets, fashion and lifestyle retailers, tech stores, travel providers, and more. You'll also benefit from the Cycle to Work Scheme, cinema and leisure discounts and tech and home appliance discounts, with the option of spreading the cost through salary sacrifice. The platform is part of our commitment to supporting you in every aspect of your working life - and beyond.

Health and Wellbeing

As part of our commitment to supporting your health and wellbeing, all employees have access to the Health Assured Employee Assistance Programme (EAP) - a completely confidential support service available 24/7, 365 days a year. Whether you're facing personal challenges, looking for advice, or simply need someone to talk to, Health Assured is here to help. Through Health Assured, you can access a 24/7 confidential helpline, face to face, online or telephone counselling, as well as structured support for a wide range of issues including stress, anxiety, relationships, bereavement, legal and financial concerns.

You'll also have access to the online wellbeing portal, asecure, user-friendly platform offering a wide range of self-help resources, health assessments, articles, and guidance covering emotional, physical, and financial wellbeing, and to the Wisdom App, which offers mood trackers and wellbeing tools, meditation guides, fitness videos, and self-help modules

as well as daily wellbeing tips.

Medicash Scheme

Access to Medicash health plans - supporting you and your family with enhanced access to treatment, wellbeing services, and expert care whenever you need it. We also offer free flu vaccinations to help keep you feeling your best all year round.

Life Assurance

We offer life assurance to give you and your family added peace of mind -- with a benefit of up to three times your annual salary payable in the event of death in service.

Travel

We've partnered with Arriva to bring you great savings on bus travel. Plus, we offer interest-free loans to help you buy annual travel passes from Merseytravel and Merseyrail. That means you can enjoy the savings of up to two months' free travel--without having to cover the full cost upfront. It's all about making your commute more affordable and less stressful.

Flexible Working

We offer flexible working options depending on business need to support our employee's work-life balance.

Professional Development

We're passionate about helping you thrive, offering a mix of formal and informal professional development opportunities--designed to sharpen your skills, expand your knowledge, and accelerate your career.

College Benefits

Our excellent sports and fitness facilities can be used free of charge by staff. You can also access a range of discounted hair and beauty treatments at our Academy and Graduate Hair & Beauty Salons, and a staff discount at our Academy Restaurant.###

About The City of Liverpool College

About The City of Liverpool College

The City of Liverpool College is a leading education provider for almost 12,000 students across the Liverpool City Region, from ages 16 and up.

Our passion for nurturing talent and personal approach to teaching makes sure all our students are fully equipped to realise their potential and be empowered to live out their career ambitions.

We believe in opportunity for all and offer access to both academic and vocational courses. From GCSE to degree level, our students achieve some of the highest exam results in the region.

As a recognised leader in skills and education, we are proud to have been named the Liverpool Chamber of Commerce 2024 Skills Provider of the Year, a testament to our deep-rooted commitment to delivering outstanding education that meets the needs of our students and the regional economy. We are also a proud member of the Chartered Institution for Further Education, reinforcing our position as a centre of excellence within the sector. Our recent Ofsted inspection rated us 'Outstanding' for Adult Provision and Personal Development, highlighting our dedication to providing life-changing education that empowers learners at every stage of their journey.

Our Mission

To provide high quality skills and education by delivering opportunities for growth to all people and businesses of the Liverpool City Region.

Our Goals

Deliver world class skills in business Provide an outstanding learning and student experience Develop the talent for sustainable employment

Safeguarding Our Students

The City of Liverpool College is dedicated to safeguarding and promoting the welfare our learners, and all staff will require an Enhanced DBS check.

Ready to Take the Next Step in Your Career?

Join a dynamic team shaping the future of education in the Liverpool City Region. With over 600 dedicated staff, five campuses, hundreds of courses, and more than 10,000 students, we're proud to be a leader in learning and innovation. Ready to make an impact? Apply now and become part of our journey.