Job Description

Triage incoming calls, using a risk assessment framework and initiate appropriate response according to protocols and individual pathways, using good communication skills, basic clinical awareness and appropriate tools and procedures, liaising as appropriate when non routine and refer complex decisions to the team for assessment and review. Document and monitor all aspects of care coordination and service delivery, supporting data collection for audit. Coordinate the care for a defined group of patients assessed by a registered practitioner. Organise and prioritise the designated workload in relation to identified needs.



Contribute to the holistic needs assessment and the development of an individual care plan. Coordinate the handover with other teams to facilitate safe and effective transition of care between services in order to provide seamless support for people. Deliver patient-centred, self-management support and education as necessary to non-complex patients, including how to self-assess. Coach patients, carers and appropriate staff to understand what signs, symptoms or situations to be aware of that would indicate concern.



Coach patients and carers on how to make contact when they feel that their condition or needs have changed, including what to do out of hours. Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.



If it works for the service, we will do our best to make it work for you.