Job Description

About the company

Kaplan Financial is a British company providing training in accountancy and financial services. It was founded in 1958. Kaplan Financial is part of Kaplan, Inc., a subsidiary of Graham Holdings Company. Kaplan Financial has more than 48,000 students a year, both in the UK and overseas. It offers courses in 28 training centres throughout the UK as well as home study and online learning.

About the role

Kaplan are looking for a Candidate Services Apprentice to provide outstanding administrative support for existing and prospective candidates, providing a platform to help them create success. This role is perfect for someone looking for their first role and a step into a large, professional organisation.

Main Responsibilities:

Provide support to inbound queries from existing and prospective candidates via email and social media, maintaining and improving candidate satisfaction. Book candidates on Kaplan's exams where required, reporting queries adhering to strict SLAs and escalating to 2nd line where necessary Manage candidate complaints accordingly and in a timely manner, escalating where needed and following Kaplan complaint procedure Complete administrative duties: raising invoices, processing bookings and arranging refunds where required Provide additional support to candidates at key times such as live exams, booking windows etc.

Entry Requirements:

You'll need to attend an online interview with our Talent Team and pass initial assessments in maths and English once you have completed your registration. You will need to be within a commutable distance to the office location listed.

Skills:

Excellent communication skills - both written and verbal Excellent administrative skills including organisational, time and documentation (electronic and paper) management skills. A proven ability to work accurately with complex and detailed records. The ability to learn new systems and processes quickly and efficiently Excellent IT skills, including Microsoft Word, Excel and Google Suite Experience of working within a customer-focused environment Target-driven and focused Personable and able to build rapport easily with candidates Ability to manage a significant workload Driven to provide excellence in service Proactive and a desire to make a difference Willing to work within the business's required hours

Additional Benefits include:

Access to LDN's Apprentice Community LDN Personal Development Opportunities LDN Social Events LDN Apprentice of the Month Prizes Excellent Career Progression Access to UniDays
Job Types: Full-time, Apprenticeship

Pay: From 20,500.00 per year

Schedule:

Flexitime Monday to Friday
Ability to commute/relocate:

London, N7 8JL: reliably commute or plan to relocate before starting work (preferred)
Education:

GCSE or equivalent (required)
Work Location: In person

Reference ID: KAP002
Expected start date: 24/07/2025