"Do you have a positive persona that makes clients look for any excuse to come back and see you? Are you a self-starter? Are you able to communicate with clients in such a way that they know what you're doing for them?
Are you able to connect and engage with people on a personal level (not just on a clinical skill level)? And do you have time for people over and above their allocated clinical sessions or that which you are being paid to give? Do you love to learn and are you committed to being part of a team that puts clients and not ego first? Are you flexible and open to change and looking for job satisfaction from your efforts?
About Us - Butterwick Animal Rehab Clinic:
If that's you, then we want to hear from you.
We are a positive growing Veterinary Physiotherapy & Hydrotherapy clinic that has been established for more than 20 years. We are one of the most sought after and respected Veterinary rehabilitation clinics in the North East. The founder of the company - is a nationally recognised leader in his field, lecturer for a university and various other educational establishments, an in-demand speaker at events with over 100+ attendees on a national level. He has grown his clinic from zero to consistently being THE place to go that delivers results for the clinics clients and their owners.
Much of our recent growth has happened because of the incredible team and culture that has been created at Butterwick animal rehab by the founder & staff and have allowed us to create a place that staff love to come to work to learn and grow and a place that our clients look forward to coming back to time and time again.
www.butterwickanimalrehab.co.uk
is the website of our clinic for your inspection.
We believe whole-heartedly in on-going education and provide an immense amount of training, teaching and coaching.
Demand for this role is expected to be high and we invite you to apply if you feel able to achieve the following tasks and have the relevant skills to do so. We know that real A players love to be held accountable for high standards of performance which means the role will come with your own key objectives that when consistently hit, will result in substantial job satisfaction that what you do actually makes a difference.
The Role:
You will be responsible for treating a diverse hydrotherapy caseload of sub-acute and chronic canine patients in a positive and collaborative manner that delivers great results, whilst assisting the Veterinary Physiotherapists to achieve the client's goals for their pet.
Ultimately, to progress our patient's quality of life and to grow the revenue of the clinic by retaining the clients' we have. You will do this by creating deep and meaningful relations with our clients and providing a world-class level of customer and clinical care that ensures canine clients get the health outcomes their owner's need.
Tasks:
Communicate with clients in a way that they can confidently make the right decision about continuing with the plan of care the clinic has suggested to achieve the owners goals
Ensure that clients achieve their clinical and health/lifestyle outcomes (in the time frame we set) that they are looking to achieve for their pet
Develop a mutually beneficial relationship that benefits both the client and the clinic
Communicate the value of our service with the fee/price that the client will need to pay to access it
Ensure that clients remain excited about the prospect of coming for Veterinary physiotherapy/hydrotherapy (and remain committed to the treatment plan that the clinic suggests)
Provide a high level of customer & animal care that will cause clients to want to come back frequently and tell their friends and family about us as well
Ensure that clients complete a full plan of patient care (as agreed in the first session)
Ensure that clinical notes are kept up-to-date and accurate
Participate in, contribute to, and help to develop the in-house educational training program that is provided to all therapists.
Skills Needed:
Previous experience of working with dogs is essential
Be able to communicate with clients in such a way that they can understand why the suggested plan of care is the best solution to solve their problem
Be able to establish a positive rapport with canine patients & clients
To be able to engage with and connect with clients to help them feel at ease
Demonstrates a willingness to be held accountable for performance
Ability to thrive in an environment where measurement is the driving force
behind progress
Provide a warm and welcoming greeting to clients/patients when they arrive in the clinic
Organisation and planning: plans and organises, schedules in an efficient, productive manner. Focuses on key priorities.
Demonstrate an ability to quickly and proficiently understand and absorb new information
Attention to detail: does not let important details slip through the cracks
Persistence: demonstrate tenacity and willingness to go the distance to get something done
Proactivity: acts without being told what to do. Brings new ideas to the company.
What we will do for you:
Provide you with ongoing training and support
Give you an amazing environment to work in that includes working with a
team of wonderful and very supportive staff - as well as very friendly customers
Opportunity to develop and grow in a team that is value driven and strongly
encourages personality-based service
Competitive salary with chance to earn even more as we grow as a result of
your impact
Compensation/Salary: Starts at 23,712
Hours: Full time, 37.5-40 hours
Location:
Based in Darlington. This role requires working on Saturdays.
To Apply:
We're not interested in generic cover letters, they're awful to write and don't give us a good feel for the candidate and "fit". Instead, please include your CV and a covering letter where you answer
all five
of the following prompts. Keep your responses concise--honesty, warmth, and personality matter most!
The 60-Second Sell:
In one reasonable sized paragraph, tell us why you care about helping dogs and why Butterwick Animal Rehab is the place for you.
Clinic Values Match:
Our core values are deliver better results than were expected, communicate well so customers can understand everything, accountability, and lifelong learning. Which value resonates most with you and why?
If Butterwick Was a Dog...
If Butterwick Animal Rehab Clinic were a dog breed, what would it be and why? (Have some fun with this, there's no wrong answer.)
Your First Day:
Describe what you imagine your first day at Butterwick animal rehab would be like. What are you most excited about, and what would you want to learn first?
Three Words Challenge:
Describe yourself in three words. Now, describe the kind of colleague you'd want to work with in three words. Briefly explain your choices.
We're looking for honesty, warmth, and a sense of what drives you, not just a list of skills. Bonus points for creativity, personality, and showing us you understand what we're about. Send your CV and your covering letter with answers to markvetphysio@gmail.com.
Job Types: Full-time, Permanent
Job Type: Permanent
Pay: 11.00-12.60 per hour
Benefits:
On-site parking
Work Location: In person
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