Job Description

Jorja Healthcare Group is at the forefront of healthcare innovation in the UK, specialising in cutting-edge treatments. Founded by distinguished experts, we provide self-pay solutions to ensure accessibility to quality healthcare without exorbitant costs. Our mission is to deliver innovative and affordable healthcare, and we are actively seeking passionate individuals to join our growing team. We specialise in Medical Cannabis for pain and psychiatry.

We have a team of specialist consultants on hand to provide expert care for patients seeking treatment with Medical Cannabis.

We are looking for a Cannabis Customer Service Representative, with a can-do attitude. We have a diverse team with varying experience and hope to fill this position as soon as possible.

OVERALL OBJECTIVES

To work as a key member of the Jorja Healthcare Group as a Cannabis Customer Service Representative, supporting the operational and administrative running of the clinic and daily tasks. To cooperate with Practice Manager, Head of Strategic Operations and Jorja Healthcare Consultant(s) to provide a point of contact and support for patients having appointments, telephone, video consultations and dealing with their queries. To strive in reaching appointment booking goals highlighted by your manager To deal with telephone calls, new leads, emails and other administrative enquiries and requests from both consultants and patients efficiently and courteously in a time effective manner. To review the consultation notes after any appointments and action/query anything necessary. To be trained and fully conversant with the current Practice Management data system: Semble and CRM system Freshworks. Ensure patient records, correspondence and communications with consultants and patients are maintained and kept up to date on the practice management system including all letters, emails and other documents. To organise all requisite, follow up appointments including to other clinical consultants as deemed necessary at time of consultation. To liaise with the team and external pharmacies efficiently. Maintaining strong communication channels to swiftly alert to urgent requests and, when needed, use your judgement to delegate where appropriate. Managing the CRM system inbox prioritising all incoming actions and their deadlines Consultant diary management- ensuring this is always up to date Maintain a strong working relationship with other relevant departments General day to day ad hoc duties

OTHER REQUIREMENTS

To be current and in date with all mandatory Compliance protocols and policies. To always maintain patient confidentiality To be aware of your responsibilities to yourself and the organisation (TRC) under the current Health and Safety at Work regulations. To be aware of your responsibilities under local Information Governance regulations and General Data Protection Regulations (GDPR). To be aware of the Practice/organisation Complaints policy Additional hours will or may be required to be worked to cover JHG colleague's absence or to assist in ensuring continuity with the appropriate Consultants

QUALIFICATIONS AND EXPERIENCE

Educated to minimum A-Level standard or equivalent (essential) Educated to degree level (desirable) Experienced of working within private healthcare (desirable) Excellent communications skills both written and verbal Advanced Microsoft Office skills including Excel, Power Point and Word Knowledge and understanding of medical terminology
This position is not for an individual who wants to work 9 - 5 as there will on occasion be an expectation to work out of hours and the occasional weekend.

BENEFITS

Full time work from home A competitive salary 25 days annual leave plus UK holidays Contributory pension Bonuses based on performance.
This position is not for an individual who wants to work 9 - 5 as their will on occasion be an expectation to work out of hours and the occasional weekend.

This job description is not exclusive or exhaustive and the post-holder will be required to undertake such tasks as may be reasonably expected within the scope and grading of the role.

Job Types: Full-time, Permanent

Pay: From 25,000.00 per year

Benefits:

Company events Company pension Employee discount Sick pay
Education:

GCSE or equivalent (preferred)
Work Location: In person

Reference ID: Cannabis Customer Service Representative