Job Description

The Capacity, Data & Insight Manager is a unique and exciting role sat centrally within the Operations Data, Capacity & Insight function. The role will provide you with exposure to liaise and engage with senior leaders across the organisation. You will have a direct influence on the development of the function, providing people and thought leadership to shape the services the team provide and design the strategy from a holistic perspective.



Previous experience within the water industry is not essential, however is highly desirable.



There are new opportunities and challenges to overcome every day in a fast-paced and stimulating environment. The success of this function is heavily reliant on thought leadership and engagement; in this role, you will be helping to shape how we do this successfully, including the provision of critical support to key turnaround activity across Operations and Thames Water.

What you'll be doing as a Capacity, Data & Insight Manager

Lead, manage and coach a team of around 16 people, managers and analysts, including performance management, task leadership and talent/career progression. Continue to embed the team and its ways of working into the business-as-usual environment. Continue to drive the demand & capacity planning and data insight teams as a central hub/centre of excellence. Shape and drive the functional strategy, directly influencing any changes required to achieve this. Coordinate and communicate the forecasting and capacity planning model. Act as the central hub of maintenance reporting for Above Ground. Be a leading contributor into the financial annual budget cycles. Liaise with field and office teams to ensure data is accurate, we are resourced and in control of our expected volumes to achieve business targets. Champion the use of data to make business effective decisions. Accountability for GDPR, data quality/integrity across the centralised service centre.

What you should bring to the role

You must have worked in a similar role, focusing on data services and/or business improvements within an operational/central services environment. Previous experience in operational planning, capacity planning and/or data & insight background would be highly advantageous to truly understand the challenges this area may be faced with. Be empowered to self-manage your workload and be proactive in your approach. A wealth of analytical experience, outlining options and making recommendations using data, as well as managing and developing teams with strong analytical capability. Be resilient in your approach and be able to build credibility quickly. Experience of working with, and influencing director-level colleagues - helping to understand, shape and deliver their needs. Strong leadership and people management skills are essential to lead a high-performing area of the business. Previous experience within the water industry would be highly advantageous; however, similar industries such as manufacturing, telecommunications or other utilities industries would be considered.

This is a hybrid role based out of Kemble Court. You will be required to be in the office every Tuesday & additional days when business requires. There will be a limited need for business travel - e.g. to attend occasional meetings at other Thames Water sites.

What's in it for you?

Competitive salary up to 73,000 per annum, depending on skills and experience. Annual Leave - 26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays) Car Allowance. Annual Bonus. Private Medical Health Care. Contributory pension - Defined Contribution - Maximum of 12% -2x employee contribution Personal Medical Assessments - Open to all once a year. Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?

We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our

purpose and values

Working at Thames Wate

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Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.



Whether you're interested in a role in one of our call centres or science labs, we're looking for people like you with real passion and a burning desire to make things better.



So, if you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.



Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.



Our overarching aim is to ensure that Thames Water is a great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. We aim to remove any real or perceived barriers to success, so if you need assistance, we're here to help and support.



When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.