Job Description

Right across infrastructure, there's a requirement to not only maintain, but also renew and reimagine. Whatever stage you're at in your career, with us you'll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
At M Group, we're enabling the energy essential to support our lives.
We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation.
This role will be within our Metering team, you'll join the leading provider of metering services and data collection in the UK energy retail sector, we provide efficient and flexible services for gas, electricity and water meters.
Our meter engineers install, maintain and manage meters to make sure customers are billed correctly and energy usage patterns are monitored. We leverage our industry expertise and data insight capabilities to create solutions that fit the needs of our customers.
What will you be doing?
As a Capacity Management Team Leader, you'll be responsible for the day-to-day leadership of the Capacity Management Team, ensuring smooth operations and high performance across multiple functions. Your role will include:

• Driving performance across Capacity, Non-Standard Bookings, New Connections and Field Debt teams through clear KPIs
• Managing internal and external stakeholders for any capacity-related escalations
• Collaborating closely with field management to ensure operational alignment
• Providing analysis and reporting to the Planning Manager, sharing insights and best practices
• Reviewing daily quota levels across the EONNEXT contract to ensure compliance with contractual agreements
• Leading your team with energy and clarity, supporting onboarding, training and continuous improvement initiatives

This is a hands-on leadership role where you'll balance strategic oversight with operational delivery, making a real impact on service quality and customer experience.
What you'll bring:

• Proven management experience in a contact centre environment
• Strong client and customer-facing skills with the ability to communicate effectively
• Solid understanding of people management processes and procedures
• Experience working with field-based operational teams
• Capacity Management experience (desirable)

What's in it for you?
We offer a broad range of benefits designed to support your life in and out of work:

• Matched or contributory pension scheme
• Online GP service available 365 days a year
• Employee assistance programme and wellbeing support
• Access to thousands of retail discounts via My Rewards portal
• Cycle to work and salary finance schemes
• Enhanced leave policies for maternity, paternity and adoption
• Reward and recognition programme
• 25 days annual leave plus bank holidays

About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

• We're responsible and go further for our people, clients, communities and the planet
• We're open and seek new and better ways of exceeding expectations
• We're together and as one team; the whole is greater than the sum of the parts
• We're ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether you're a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
It's an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
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Skills Required