Job Description

THIS IS NOT YOUR AVERAGE CAR SALES EXECUTIVE ROLE!

Motor industry experience is not essential

The right candidate with get all training necessary to succeed in this role

Salary & Benefits:

Basic salary 30,000

OTE circa 50,000

Company Car Scheme

Job Title:

Alfa Romeo Concierge

Employer:

Unity Automotive Group - Alfa Romeo

Rutherford Way, Cheltenham, Gloucestershire, GL51 9TU

The Concierge serves as the ambassador for Alfa Romeo and Unity Automotive.

You'll need to be a go getter and proactively plan and execute marketing activity, to increase brand awareness and sales of the Alfa Romeo luxury vehicle range.

You'll act as the primary point of contact for clients, providing exceptional customer service throughout the sales process and beyond, by also providing aftersales support.

We're looking for proactive, energetic, determined and results driven individuals, who ideally have the following skills and experience:

Sales & Marketing

experience, ideally for a premium/high-end brand and possess a track record of success

Customer Service

experience, working in a customer facing environment, ideally for a premium/high-end brand

Highly motivated

, personable and extremely organised

Passion for the automotive industry

and new technology

Excellent communication

, negotiation and customer service skills

Organised

, with great attention to detail

Good IT

and administration skills

Valid UK Driving Licence

(essential)

Be motivated by the prospect of working with an exciting, progressive and highly customer focused brand

The role and responsibilities of a Alfa Romeo Concierge:

Sell new and used Alfa Romeo vehicles and other connected services, finance plans, accessories and aftersales service plans. Actively promote the brand and raise awareness in the local community through participation in community events, leveraging social media platforms, and implementing marketing initiatives. Serve as the central character in the client relationship, actively listening to and understanding client needs to provide suitable sales offers and aftersales support. Help manage a superior client experience through all client interactions (physical and digital) including contactless appointments, home deliveries and exclusive events. Enhance the customer experience, ensuring the highest levels of satisfaction. Embody the Alfa Romeo brand and maintain a deep understanding of the premium and luxury sectors across industries. Stay informed about constantly changing competitor offers to effectively position our products and services. Utilise technology, including customer relationship management (CRM) systems, digital platforms, video tools, and other relevant software to enhance customer interactions and streamline processes. Manage the customer journey through the Service department, ensuring operating standards are followed and the customer is satisfied/delighted. Collaborate effectively with the dealership's sales, aftersales, marketing and support teams to ensure a seamless customer journey and exceed customer expectations. Support the Alfa Romeo Brand Manager in supplies management, vehicle orders, business forecasting and stock management. Adhere to unit sale and operating margin profitability targets. Contribute to achieving fixed sales and quality objectives to drive business performance. Continuously learn and develop by participating in regular training sessions and workshops to enhance knowledge of Alfa Romeo vehicles, industry trends, and sales techniques.

Additional benefits you'll receive, working for Unity Automotive:

21 days paid annual leave excluding bank holidays. (Time in lieu will be given for any bank holidays worked) Company Car Company Pension

Working hours:

Monday to Friday 8.30am - 6pm Saturday 8.30am - 5.00pm Sundays 10am - 4pm

2 days off a week on a rota

Who are Alfa Romeo Automobiles?

Alfa Romeo is an Italian luxury-premium vehicle marque of Alfa Romeo Automobiles S.P.A. Headquartered in Turin, Italy, Alfa Romeo is a subsidiary and ultimately owned by Stellantis Europe. Alfa Romeo is known for its sports-oriented vehicles, strong auto racing heritage, and iconic design.

A legendary brand whose DNA is built on a unique motoring history. Alfa Romeo's perfect balance between best-in-class performance, pure Italian style and sporting legacy delivers a timeless and unparalleled premium driving experience.

About Unity Automotive Group:

Here at Unity Alfa Romeo in Oxford, UK, we understand and embody the passion that underpins the Alfa Romeo brand. We are an official Alfa Romeo franchise, with full sales and aftersales facilities.

Unity are a growing privately owned Motor group who care and invest in our team. This is a great opportunity to become part of the Unity family!

This role has been advertised on behalf of Stellantis by Calex UK

Calex are the

official partner to Stellantis for their

UK car dealership recruitment and are also their training provider.

Stellantis are a leading global automotive manufacturer made up of 14 iconic automotive brands including Peugeot, Citroen, Vauxhall, Fiat, Jeep, Alfa Romeo, Abarth and DS.

Stellantis UK has a national network of over 795 car dealerships.

Job Types: Full-time, Permanent

Pay: Up to 50,000.00 per year

Benefits:

Company car Company pension Free parking On-site parking
Application question(s):

Have you worked for a main car dealership before? If yes what job role(s) did you have there? What interests you about working in the automotive industry? What are your most relevant skills & qualities that would help you be a successful Concierge? What are your most relevant jobs that you've had in the past or currently that would help you be a successful Concierge? Approximately how long will your commute be to Unity Automotive Group - Alfa Romeo, Rutherford Way, Cheltenham, Gloucestershire, GL51 9TU ?
Education:

GCSE or equivalent (preferred)
Experience:

Marketing / Promotions: 1 year (preferred) Customer Service: 1 year (preferred) Car Sales: 1 year (preferred) High End Retail Sales: 1 year (preferred)
Licence/Certification:

UK Driving Licence (required)
Work authorisation:

United Kingdom (required)
Work Location: In person