Job Description

To provide reception services to Cardiac Department QEH by meeting and greeting patients attending for Cardiac Diagnostics.



To answer telephone and respond to all enquiries relating to Cardiac Diagnostics.



To book ECG referrals into slots in include all necessary admin supporting this process.



To provide administrative and reception support to the cardiac department.



To use iCare and department specific IT system to log attendances and book diagnostic tests.



To ensure staff are made aware of patient attendances.



To ensure wellbeing of patients in waiting and escalate delayed patient or unwell patients to appropriate senior staff in cardiac Department.



To manage telephone enquires as they relate to cardiac Diagnostics and direct callers appropriately where required.



Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:



Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development



Widening access (anchor institution) and employability



Improving the experience of staff with disability



Improving the EDI literacy and confidence of trust staff through training and development



Making equalities mainstream



To act as receptionist for Cardiology OPD or RACPC clinics that may occur in Cardiac Department ensuring patients are 'checked in' as required by Trust.



Ensures chargeable activity is entered on to the required systems and attended as required.



Deals with enquiries from other staff groups internally and externally diverting enquiries appropriately.



Has basic understanding of the Cardiac Diagnostics in order to manage related enquiries.



Is aware of procedures relating to unwell patients or emergency requests and escalates accordingly.



Supports students and volunteers in relation to patient processes within the scope of the reception duties.