Job Description

To provide a welcoming environment for patients when they attend the department. Providing good customer service skills with attention to detail, to be able to multi-task prioritising own workload. Able to work well in a team and as an individual. To provide administration support in the back office and answer telephone calls.



Hours of work will be Monday Thursday Friday 11.45 to 17.00 and Tuesday 12.45 to 17.00 this includes a break of 15 minutes Total hours 19 per week.



Main Duties and Responsibilities

Communication:

To liaise with wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary



To show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties



Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate

Patient Care:

To show a caring and professional approach towards patients, relatives and carers

Organising and Planning:

To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post and scanning patient notes if required



To keep waiting areas tidy and patient information materials up to date



Attend appropriate meetings as required by the role's line manage

Service Development and Research:

Attend training courses as required to support personal development and the needs of the service



Assist in training of new members of the team



To take part in departmental audits and associated duties



University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.



For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.