Job Description

Clapham

Support Worker

Due to Open in April 2026

Permanent Full-Time Role of 37.5 Hours


Salary of 27007.50 per Annum Pro Rota

Empower Young Women. Inspire Change.

Female-Only Supported Housing Ages 18-25 Day & Waking Night Shifts

At

MTVH Support

, our vision is simple:

"Everyone has a home and the opportunity to live well."

We believe in creating sustainable and vibrant neighbourhoods where our customers feel safe, supported, and empowered. With over

57,000 homes

and serving more than

120,000 residents

, our dedicated team plays a crucial role in turning this vision into reality -- we

care

, we

dare

, and we

collaborate

to create People Powered Living.



We're looking for

inspirational, compassionate, and resilient female Support Workers

to join our 24/7 supported accommodation service for vulnerable young women aged

18-25

. This role is about more than providing support -- it's about nurturing potential, empowering independence, and helping each young woman build the confidence to create a brighter future.



You'll work closely with young women facing complex challenges, including mental health struggles and crisis situations. Collaboration is key -- you'll work in partnership with

Social Services

and other multi-agency professionals to deliver holistic, trauma-informed support tailored to each customer's needs.



You'll work flexibly across a

Monday to Sunday rota

, covering a mix of

day and waking night shifts

, ensuring 24/7 support is always available.

Build meaningful, trust-based relationships with young women to support their journey towards independence and social inclusion. Provide crisis intervention and emotional support, helping customers navigate challenging situations with compassion and calm. Develop and implement

personalized support plans and risk assessments

rooted in

Trauma-Informed Care (TIC

) and

Psychologically Informed Environments (PIE)

principles. Collaborate with

Social Services

and external agencies to provide holistic, wraparound support. Inspire a positive, nurturing culture that empowers young women to build resilience and take control of their lives.


We're looking for passionate individuals who:

Understand what

exceptional person-centred support

looks like and strive to deliver it every day. Have experience supporting young people at risk, former

LAC (Looked After Children)

, or those

Leaving Care

. Are skilled at handling

mental health crises

and

challenging behaviours

with empathy and professionalism. Possess excellent communication, IT, writing, and reporting skills. Can confidently conduct meaningful key-working sessions, offering guidance and emotional support. Know how to

de-escalate situations

and use problem-solving skills to create safe spaces. Are experts in developing, reviewing, and embedding

support plans and risk assessments

. Excel at building positive relationships with external agencies and customer support networks. Embrace our

core values

and work passionately to embed them in everything you do.
Work with a passionate team dedicated to empowering young women. Make a real difference by helping customers build resilience and thrive. Be part of a workplace where your skills and compassion are valued and nurtured.

Ready to inspire change? Apply today and help us transform lives.

What you need to do know:

If you`re interested in this role, take a look at the attached job description for more details and if it`s the ideal job for you, click `apply now` to forward an up-to-date copy of your CV, or for more information call us now on 0203 535 3652.


We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.


To meet our commitment to providing safe, high-quality services to our customers we will complete an enhanced background check with the Disclosure and Barring service, which will include a check of the Enhanced Adult & Child Barred list once an offer of employment is made. A new check will be completed every three years.



Please note:

We do not currently offer visa sponsorship.

Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England.



We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people.



We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities.



A member of the National Housing Federation the G15 - which represents London's largest housing associations - we influence policy for the benefits of our residents and the wider sector.



In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We'll do this by listening to our customers and working alongside them.


Phone:


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