Job Description

Purpose of post:

As a Community Care Worker, you will play a vital role in providing essential support and care to individuals within their own homes or community settings. Your primary responsibility will be to assist customers with their daily living activities, promote their independence, provide person centered care and enhance their overall well-being. This rewarding position requires compassion, empathy, and the ability to build meaningful relationships with customers.

You will adhere to your line manager and senior management instructions and promote the service in a positive manner to all relevant stakeholders.

You will recognise your professional boundaries and work within these i.e., deliver a friendly and professional service, getting to know your customers' needs but without crossing professional boundaries.

Principle Tasks:

1.1 Personal Care

- Dressing/Undressing/Preparing the customer for day care or trips out.

- Washing/Bathing/Showering/Shaving/grooming/Cleaning teeth

- Hair Care (Washing/brushing)

- Toileting and all aspects of personal hygiene

- Continence management

- Care of pressure sores (under appropriate nursing supervision)

- Getting in and out of bed

- Assisting with the use of aids to daily living/rehabilitation aids, as required

- Helping with rehabilitation programs, as prescribed by healthcare professionals -Day/evening/night sitting services, as required.

1.2 Healthcare

- Assisting the customer to take prescribed medication.

1.3 Dietary Care

- Preparation of snacks and meals according to the customers likes/dislikes - Assisting with feeding as required.

1.4 Domestic/Household Services

- General Cleaning duties, to include cleaning/dusting/vacuuming/polishing.

- Bed -making

- clearing refuse and rubbish

- Laundering/Hand washing/ironing

- Shopping and the preparation of shopping lists and assistance with budgeting

1.5 Personal Services

- Assistance with personal finances, to include paying bills and collecting pensions.

1.6 Community Support

- Assisting the customer to access community facilities such as shops etc

- Escort the customer to health appointments.

- Escort the customer on residential trips.

1.7 Mobility and transfers

- Assist with mobility and transfers, ensuring the safety and comfort of customers.

- Support customers in maintaining their physical and mental health through regular exercise, social interaction, and engagement in activities.

1.8 PPE

- To follow company policy and procedure in line with government recommendations in wearing full PPE in all visits.

- To consistently maintain a adequate supply on person at all times to fulfil your visits.

1.9 Emotional Support

- Provide companionship and emotional support to customers, fostering a positive and caring environment.

- Monitor and report any changes in the customer's condition or well-being to the appropriate healthcare professionals.

- Collaborate with a multidisciplinary team, including healthcare providers, family members, and other support workers, to ensure coordinated care.

- Document customer interactions and services provided accurately and timely.

2.0 Policies

- To conform to all policies and procedures laid down by the organisation in respect of carrying out these duties and in other administrative aspects of the Business, as relevant.

3.0 Training

- To participate as directed by the Supervisor/Manager in induction training and regular on-going training programs.

4.0 Record Keeping

- To maintain accurate, concise and timely records of customer care including dietary, emotional, physical, wellbeing, medication and personal care tasks including any other tasks that may have been completed.

5.0 Supervision

- To participate in staff, team and quality management meetings as directed by you line manager or senior management team.

- To participate and attend to any supervisory/performance meetings.

6.0 Communication

- To provide effective communication to customers in their homes and following their life history as documented in their care plan.

- To report back to the supervisor/manager on any aspect of a customer's care/service which may warrant investigation or urgent action.

- To report any change in circumstances or safeguarding concerns.

- To report any absences in a timely manner in line with Diamond Home Care Absence Policy.

- To adhere to Diamond Home Care's communication boundaries policy.

7.0 Customer Engagement

- To participate in reviews of customers care plans as required.

8.0 Professional Boundaries

- To work within professional boundaries and not develop inappropriate relationships with customers that may present a conflict of interest in your duties under the role of community care worker.

- To adhere to Diamond Home Care's professional boundaries policy.

Job Types: Full-time, Permanent

Pay: 12.21-12.71 per hour

Expected hours: 15 - 40 per week

Work Location: In person