Job Description

Care Coordinator

North Devon (Hybrid options available)
Ideally Full-Time (37.5 hours per week)
Hybrid working: from home and one day (currently Thursdays) in office in Barnstaple area.
Salary: 24,500 - 26,500 per annum
Start Date: ASAP

About Held Health

At Held Health, we are dedicated to improving the lives of children, young people, and their families by providing personalised services focused on mental health, autism, ADHD, and other neurodevelopmental challenges.
We're growing fast, and our multidisciplinary team works collaboratively to make a meaningful difference in the lives of those we support. We are looking for a passionate and adaptable Care Coordinator to join our expanding team in Barnstaple, North Devon. This is an exciting opportunity for someone who thrives in a changing environment, is compassionate and empathic, and is eager to contribute to our mission.

Role Overview

As a Care Coordinator, you will play a vital role in coordinating and onboarding children and families to our service and the delivery of the care after. This is a full-time position (37.5 hours per week), with the flexibility to work remotely and in-office as we meet in person weekly. We're looking for someone who can embrace the dynamic nature of our growing company--someone who can navigate changes with ease, work effectively with a wide range of people, and bring empathy and compassion to everything they do.

You will work closely with families, healthcare providers, and multidisciplinary teams to ensure children's needs are met, making a significant impact on their overall care and development. You will have the chance to build a career within a supportive and evolving service, with access to ongoing training and opportunities for progression.

Key Responsibilities

Coordination and Case Management

: Manage the intake, assessment, and referral process for children and families. Ensure care plans are implemented, and progress is tracked.

Multidisciplinary Collaboration

: Work closely with a wide variety of professionals to ensure that the service is tailored to each child's individual needs. Act as a liaison between families, external agencies, and our internal teams.

Family Support

: Provide families with Held guidance, advice, and practical support to help them navigate healthcare and education systems, including SEND (Special Educational Needs and Disabilities) services, care services, and access to resources.

Documentation and Reporting

: Maintain up-to-date records in line with legal and professional standards. Ensure all data is entered accurately in systems such as Microsoft 365, SharePoint, Office, and Excel. This would include also include billing, invoicing and reminders.

Adaptability

: Be open to change and willing to evolve with the role as the company grows. You will be expected to adapt to new processes, technologies, and ways of working as we continue to develop as a team.

Engage with Clients and Public

: Be the first point of contact for families, providing empathy and understanding when communicating sensitive information. Manage the main email inbox and prescription inbox.

Training and Development

: Take part in ongoing training to improve your skills and understanding of mental health conditions, including ADHD, ASD, trauma, and attachment disorders.

Confidentiality

: Ability to maintain confidentiality and abide by GDPR, information governance and cyber security policies.

Why Join Held Health?

Career Development

: As Held Health continues to grow, you'll have ample opportunity to develop your career, with support and training to help you advance in your role.

Training & Progression

: We offer ongoing professional development through training workshops, access to resources, and opportunities for career progression.

Collaborative Environment

: You'll work in a supportive, evolving, and dynamic team where your ideas are welcomed and valued. You'll have the opportunity to collaborate with colleagues across various disciplines, ensuring holistic care for the children and families we support.

Impactful Work

: Be part of a growing company where you'll make a meaningful difference in the lives of children, their families, and the communities we serve.

Who We're Looking For -

Qualifications & Experience

:

Experience in healthcare, social services, or a related field in care coordination. It would be desirable to have had experience working with children and families, particularly those with neurodevelopmental conditions such as ADHD, ASD, or mental health challenges, and familiarity with SEND and care services. A good understanding of trauma, attachment disorders, and how mental health issues impact children and families. Minimum of GCSE or equivalent in English and Maths. Desirable NVQ level 3 in Administration and/or Care Coordination.

Skills

:

Proficient in Microsoft 365 (including Word, Excel, SharePoint, and Office), there will be a test as part of the interview process. Excellent communication skills, with the ability to engage effectively with the general public and a diverse range of professionals. Strong organisational skills, with the ability to manage multiple cases and competing priorities. Experience working in a healthcare or care coordination setting is desirable.

Personal Qualities

:

Compassionate, empathetic, and patient, with a genuine desire to make a difference in the lives of children and families. Adaptable and open to change, with the ability to thrive in a growing and evolving environment. Collaborative and team-oriented, with the ability to work closely with others in a supportive, proactive, and flexible manner. Committed to professional growth, with an eagerness to learn and develop new skills.

Your Compensation and Benefits

Salary

: Up to 26,325.00 pro rata DOE

Company Pension Scheme

Holidays

: 34 days per year pro rata including Bank Holiday

Induction Programme -

Settle in program

Professional Development

: Access to training, workshops, and career advancement opportunities

Supportive Team

: Work in a collaborative, inclusive environment with regular supervision and peer support

Employee Assistance Scheme

- various additional benefits such as counselling

Additional Benefits

: Cycle to work scheme, maternity/paternity leave, and regular team events
Job Type: Full-time

Pay: 24,500.00-26,500.00 per year

Work Location: In person