Job Description

Overview

The Care Coordinator plays a critical role in ensuring the safe, effective and well-led delivery of care services at GJ Care and Training Ltd. The role requires an experienced Care Coordinator who can confidently manage scheduling systems, electronic care records, and the coordination of care packages in a regulated environment.

The post holder will work closely with the Registered Manager and Responsible Individual to ensure continuity of care, efficient rota planning, timely mobilisation of new care packages, and full compliance with CIW/CQC regulations, Local Authority commissioning requirements, and organisational policies.

Key Responsibilities1. Care Coordination & Operational Oversight (40%)

a) Act as a key point of contact for service users, families, frontline staff, and external professionals.

b) Manage and respond to compliments, concerns, and complaints in line with organisational policy, escalating appropriately.

c) Liaise with Local Authority brokerage teams regarding new care packages, capacity availability, and mobilisation timelines.

d) Coordinate the onboarding of new service users, ensuring assessments, care plans, risk assessments, and system records are completed accurately and on time.

e) Maintain accurate and up-to-date electronic care records and staff records using approved systems.

f) Monitor service delivery to ensure compliance with CIW/CQC regulations, Local Authority quality standards, and internal policies.

g) Implement agreed quality assurance and compliance mechanisms as directed by management.

h) Provide day-to-day operational leadership in the absence of the Registered Manager or Responsible Individual, within agreed levels of responsibility.

i) Participate in the on-call rota and provide hands-on care when required to ensure continuity and safety.

j) Prepare and submit regular KPIs and operational reports.

2. Staffing, Scheduling & Rota Management (40%)

a) Develop, manage, and maintain consistent and sustainable rotas using electronic scheduling systems.

b) Build and maintain efficient care runs based on geography, travel time, continuity of carers, and individual service user needs.

c) Ensure staffing levels are safe, appropriate, and sufficient to meet assessed needs at all times.

d) Confidently use electronic rostering, scheduling, and time-recording systems to manage care delivery.

e) Match Care Workers to service users based on skills, experience, preferences, and continuity of care.

f) Plan ahead to cover holidays, sickness, training, and other planned or unplanned absences.

g) Monitor timekeeping, approve leave requests, and ensure accurate submission and checking of timesheets.

h) Work collaboratively with payroll to ensure accurate and timely payment of staff.

i) Undertake spot checks, supervisions, and follow-up actions in line with policy.

j) Identify training, competency, and development needs of frontline staff and escalate appropriately.

3. Quality, Growth & Service Development (20%)

a) Undertake assessments for new service users and support consultations with prospective clients.

b) Carry out service reviews and quality assurance visits to ensure high standards of care are maintained.

c) Support the mobilisation and start-up of new care packages, ensuring staffing, rotas, and documentation are in place.

d) Build new care runs and ensure safe and effective handover of services.

e) Identify gaps in schedules and available capacity, supporting timely bids for new care packages released by brokerage teams.

f) Provide urgent support to services where quality, safety, or coordination concerns have been identified.

g) Cover care calls and emergency care responsibilities when required.

Person SpecificationEssential

Proven experience working as a Care Coordinator within a regulated health and social care setting.

Demonstrable experience using electronic scheduling, rostering, and care record systems.

Strong understanding of CIW requirements, safeguarding, and person-centred care.

Excellent organisational, planning, and problem-solving skills.

Strong communication and interpersonal skills, with the ability to build effective professional relationships.

Competent IT skills, including Microsoft Office and care management systems.

Ability to work under pressure, manage competing priorities, and make sound decisions.

Commitment to the values, vision, and standards of GJ Care and Training Ltd.

Full driving licence, access to a vehicle, and appropriate business insurance.

Desirable

Relevant qualification in Health & Social Care, Leadership, or Business.

Experience working directly with Local Authority brokerage or commissioning teams.

Behaviours & Values

Acts as a professional ambassador for GJ Care and Training Ltd at all times.

Demonstrates fairness, integrity, and respect in all interactions.

Promotes a culture of continuous improvement and learning.

Remains calm, resilient, and solution-focused in challenging situations.

Leads by example and positively influences colleagues.

Shows commitment to ongoing professional development.

This role provides an enriching opportunity for individuals passionate about delivering quality care through effective coordination. We value professionalism, empathy, and organisational excellence in our team members.

Job Type: Full-time

Pay: 25,000.00-28,000.00 per year

Benefits:

Company pension Employee mentoring programme Free parking On-site gym On-site parking
Work Location: In person