Job Description

Join Our Award-Winning Team!

At GoodOaks Homecare, we take pride in the personal yet professional care we provide. We are an award-winning, values-led domiciliary care provider that recognises and rewards the incredible people who work with us. We're now looking for an experienced, passionate and proactive Care Coordinator to join our growing team in Bedford and help us deliver exceptional care in our local community.

This position offers an excellent opportunity for professional growth and development within our expanding business, which is committed to providing superior home care throughout Bedford.

About the Role

You will be a central figure in the team, ensuring our clients receive timely, consistent, and compassionate care. Your main responsibilities include:

Create and manage weekly staff rotas based on client needs and care worker availability Liaise daily with clients, families, carers, and healthcare professionals Conduct regular care visits and respond to urgent cover needs Complete community assessments and assist with care certificates as required Troubleshoot scheduling or staffing issues in real-time Manage staff absences, re-allocate care visits, and ensure continuity of care Participate in the on-call rota to provide support outside office hours Assist with recruitment, onboarding, induction, and training of new care professionals Support compliance with CQC standards, including maintaining accurate records Help the branch grow by onboarding new clients and building partnerships
This role is initially around 90% service-based, with an expectation to cover care calls as needed.

Who You Are

Highly organised & proactive, with experience as a care coordinator Care Industry experience, ideally delivering care and working in teams Strong communicator with a genuine enjoyment of being collaborative Exceptional communication skills, both verbally, written, in person and on the phone Reliable and able to share opportunities to make the service and team even better Experienced in using care management software systems Growth-focused and ideally already holding NVQ level 3 or willing to undertake Willingness to undertake a DBS check due to working with vulnerable adults Full UK driving license and access to own vehicle with class 1 business use insurance

What We Offer

We believe in rewarding dedication and providing our team with the tools to thrive.

Competitive salary (26,000 - 27,000 DOE) and regular pay reviews Paid mileage and expenses Paid induction and ongoing training & development 20 days annual leave plus bank holidays Supportive, approachable management team Paid DBS check (if required) Blue Light Card - access to nationwide discounts Paid volunteer days

Ready to make a real difference?

If you're looking for a meaningful career where your leadership makes lives better - apply now to join a company that genuinely values and supports its team.

Job Types: Full-time, Permanent

Pay: 26,000.00-27,000.00 per year

Additional pay:

Bonus scheme
Benefits:

Company pension Employee discount Free flu jabs Free or subsidised travel Paid volunteer time Sick pay
Schedule:

Monday to Friday Overtime
Application question(s):

Do you drive and have access to a vehicle?
Experience:

care coordination: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Bedford, MK43 9JB