Job Description

Meet and greet patients politely and professionally on their arrival, assisting them where necessary with the Practices computerised check in facility. Assist patient in submitting both medical and administration requests via the Total Triage system. Help people to manage their needs by providing a contact to answer queries, make and manage appointments, and ensure that people have good quality written or verbal information to help them make choices about their care. Be able to take payments & maintain records for chargeable work Processing patient medication requests Make / rearrange appoints at the requests of practice colleagues Answer telephone calls from patients and other callers, signposting, taking messages, forwarding queries and making appointments using the Practices computerised appointments system.



Sorting any mail both internal and external. Scanning and uploading confidential information to patients records Process new patient registrations and register temporary patients Carry out any other administration tasks as requested that supports the practice and Primary Care Network. Ensure that the waiting and reception areas are kept tidy and presentable throughout the day Follow Practice rules and procedures where they relate to this post including the building closing down protocol. Maintain patient and Practice confidentiality at all times, only releasing confidential information when authorised to do so to those acting in an official capacity.



Undertake practice work in line with PCN directed priorities Proactively identify and work with a cohort of practice patients to support their personalised care requirements Support uptake of national screening programmes and immunisation programmes Support the practice team in achieving quality and outcome frameworks.