Job Description

GP Surgery

Full time and/or Part-time

East Lane, Chieveley near Newbury, Berkshire RG20 8UY

www.downlandpractice.nhs.uk

Do you thrive in a fast-paced environment where every day is different?

Are you passionate about helping others in a patient facing role?

Are you a compassionate person, a team player, and a great communicator?

If so, we'd love to hear from you!

We are looking for an enthusiastic, empathetic, and motivated care co-ordinator to join our friendly team at The Downland Practice, a popular GP surgery with branches in Chieveley and Compton.

Tasks include:

Providing excellent customer service to our patients Signposting patients to relevant services Answering patient calls and online queries Booking appointments Providing administrative support to our clinical team Co-ordinating appointments for a range of chronic health conditions
Essential criteria:

A team player Reliable and flexible Willingness to learn new skills in a busy and changeable environment A sense of humour! IT confidence with a min. average typing speed of 35 WPM Experience of working in a customer service environment Good timekeeping Desire to help patients and support the clinical team Own transport (there is no suitable public transport in the area)
Desirable criteria:

Experience of working within healthcare and/or a GP surgery Medical receptionist/care co-ordinator experience with experience of using Emis Web or another similar clinical system (though full training will be given)
We are currently looking to fill:

Wednesday 08:00 - 18:30 or 13:00 - 18:30

Thursday 07:45 - 18:30 or 13:00 - 18:30

Friday 8:00 - 18:30 or 13:00 - 18:30

There will also be an occasional need to work additional hours to cover colleagues' holiday, extra shifts, and sickness. Therefore, flexibility across both branches during our opening hours, Monday to Friday 07:30 to 19:00, and occasional weekends is required. These would be arranged in advance and in agreement with the post holder.

Benefits include:

Generous NHS pension Flexible working - time off in lieu may be accrued to give flexibility to attend appointments, school plays etc. Five weeks annual leave plus bank holidays (pro rata) NHS discount at a variety of retailers Large free staff car park
Start date: ASAP

Previous applicants need not apply. For further information and/or queries regarding this position, please email Nina Hughes, Care Co-Ordinating Manager - ninahughes @ nhs . net

The Downland Practice is an equal opportunities employer.

We have a commitment to safeguarding patients therefore, clearance with a standard DBS check will form part of the pre-employment conditions.

We reserve the right to close this position early subject to high volumes of suitable applications received.

Job Types: Part-time, Permanent

Pay: 12.75 per hour

Expected hours: 18 - 30 per week

Benefits:

Employee discount Free parking On-site parking Store discount
Experience:

customer service: 1 year (preferred) medical receptionist: 1 year (required)
Work Location: In person