Job Description

Join a highly rated and quality-focused Homecare services provider

At Right at Home Dundee, Angus and North Fife, we strive for a world where everyone is empowered and encouraged to live an independent and rich life at home, for as long as it is possible for them to do so

We value our people and look forward to working with anyone willing to embrace our strong values: TRUST - QUALITY - COMPASSION - RESPECT

We are looking for an experienced Care Coordinator to join our office team for a period of 5 months, to provide maternity cover. As we are growing, other opportunities may arise during the period of this contract, including a possible extension and perhaps even a permanent position.

We offer:

Competitive pay and benefits.

Award winning training with access to online and in-person training courses

Ongoing support, with your work-life balance being a priority

Opportunity to learn from other Care Coordinators across our network

Be part of a small, friendly office team of passionate care professionals

Progression opportunities in a growing care service

As a Care Coordinator for Right at Home Dundee, Angus and North Fife, you will manage the daily communications and care scheduling for our busy service. You must be extremely personable as you will be working with the entire team to make sure all our valued Clients needs are met at all times. This role is extremely fast-paced and requires someone truly dedicated and able to remain positive and professional when working under pressure. We cover Dundee City, South Angus and North Fife. Local area knowledge is therefore highly desirable.

Main duties and responsibilities:

Produce consistent, fortnightly rosters and provide Care Assistant and Clients with schedules in a timely manner

Be accountable to the Registered Manager for the smooth running of day-to-day Client/ Care Assistant communications

Ensure excellent regulatory compliance across the business and support the service in achieving a minimum Very Good rating with the Care Inspectorate.

Implement efficient scheduling of sustainable runs for Clients, Care Assistants and the Business,

Consistently apply company policies, procedures and approved practice

Answer telephone calls, emails and other messages promptly and professionally, dealing appropriately with any queries or feedback

Handle, record and communicate potential client enquiries promptly and accurately with sufficient details to support Business growth

Record and communicate, to all relevant parties, changes to Client requirements or Care Assistant availability.

Effectively manage Care Assistant expectations by maintaining clear lines of communication at all times and building a strong and positive working relationship.

Report weekly on recruitment needs, gaps in rotas, risks, Care Assistant availability and concerns

Identify and match the most suitable Care Assistants for each package

Accurately monitor and record Care Assistant holiday, sickness and absences.

Qualifications and Experience

Previous Domiciliary Care experience - Essential

. Use of an electronic Scheduling / Care management system - Essential

. Experience in a customer service setting, building up relationships - Desirable

. SVQ3 in social care or equivalent - Desirable

Skills and Attributes:

Has the desire to make a real difference and always strives for continual improvement

Excellent customer service, communication and interpersonal skills

Good computer skills including proficient use of MS Office, the ability to produce reports and good computer systems knowledge

Self-motivated and flexible, with a willingness to participate in an on-call system for out of office hours and client care visits when required

Extremely well organised, excellent planning and prioritising ability with high attention to detail

Ability to establish and maintain effective professional working relationships

Strong administration skills and ability to manage multiple work loads

If you have experience as a Care Coordinator, Care Scheduler or Care Administrator, we would love to hear from you.

Must hold a full and valid UK or EU/EEA driving license and have access to own vehicle.

Right at Home is an equal opportunities employer and we are determined to ensure that no job applicant receives less favourable treatment on the grounds of personal or protected characteristics

Job Types: Part-time, Fixed term contract
Contract length: 5 months

Pay: From 1,408.00 per month

Expected hours: 25 per week

Benefits:

Company pension Employee discount Free parking On-site parking Store discount
Application question(s):

Do you have a Full UK Driving Licence and access to your own vehicle
Experience:

Care Coordination: 1 year (required)
Location:

Dundee DD4 (required)
Work Location: In person