Job Description

JOB SUMMARY

To provide administrative support to the Clinical Coding and Pharmacy teams, ensuring accurate data entry, coding of clinical information, and support in the processing of medication-related tasks. The post-holder will play a key role in supporting safe, effective, and high-quality patient care by assisting with both administrative tasks across these two departments.

This job description represents an outline of the responsibilities of the post and is not intended to be an exhaustive list of duties or tasks. It will change and develop in line with organisational needs and may be amended following agreement with the post-holder.

Duties can include but are not limited to:-

Clinical Coding Support

Assist Clinical Coders with screening and filing documents to the clinical records.

Ensure accurate recording of clinical data using relevant clinical coding systems (e.g., SNOMED CT).

Input, update and maintain clinical records in line with practice policies and national guidelines.

Liaise with clinicians to clarify or query entries where necessary.

Summarising patient paper records as required

Pharmacy Technician Support

Assist the pharmacy team in administrative tasks.

Support the medication review process by identifying patient's due reviews and following practice protocol.

Assist in updating medication records and managing alerts or tasks in the clinical system (e.g., prescribing indicators, safety alerts).

Help in preparing audit data or patient searches related to prescribing.

General Administrative Duties

Maintain confidentiality of all patient and practice information.

Contribute to data quality improvement by accurately maintaining patient records.

Participate in team meetings and training as required.

Work flexibly across both departments depending on workload and priorities.

Coordinate patient reviews for medication optimisation, particularly for high-risk medications and polypharmacy cases.*
Support Pharmacy Technician in medication audits, recalls, and safety monitoring (e.g., blood tests for patients on DMARDs, anticoagulants).*
Manage call/recall systems for structured medication reviews and chronic disease management.*

Assist with administrative support for medication reviews, shared care protocols, and medicines use evaluations

INDIVIDUAL RESPONSIBILITIES

Adhere to policies and procedures and relevant legislation including the requirements of any professional bodies and undertake mandatory and other training as identified by the White Horse Medical Practice and White Horse Primary Care Network.

Be particularly aware of the importance of Equality and Diversity, ensuring that all colleagues, patients, clients, and visitors are dealt with in line with policy.

Take reasonable care of health and safety at work for you and others, and to cooperate with the employer and with local practice to ensure compliance with health and safety requirements

Participate in reflection, self-evaluation and continuous professional development including performance review. Ensure mandatory training is always up to date.

Strive to communicate effectively with patients, carers and team members whilst recognising people's needs for alternative methods of communication and respond accordingly.

Contribute to ongoing projects as required.

This job description represents an outline of the responsibilities of the post and is not intended to be an exhaustive list of duties or tasks. It will change and develop in line with organisational needs and may be amended following agreement with the post-holder.

Maintain the confidentiality of information about patients, clients, staff in accordance with the Data Protection Act 2018 and Caldicott Principles.

PERSON SPECIFICATION

Good standard of education with excellent literacy and numeracy skills

Experience

Experience working with the public in a similar role

Experience working in a health care setting

Experience working in the NHS/Primary Care General Practice setting

Understanding of community services and personalised care

Experience of managing a complex administrative role

Experience of producing agendas and minutes for meetings

Previous experience working as a clinical coder

knowledge of medication processors

Skills

Excellent communication skills (written and oral) including the ability to listen

Strong and confident IT skills

Excellent administrative skills working under own initiative at times

Knowledge of GP clinical system - EMIS Web

Effective time management skills, often in a fast-paced environment

Proven problem solving and analytical skills

Ability to adapt to changing situations and changing needs of the service

Excellent customer care skills

Motivated to achieve good outcomes for patients

Able to follow policies and procedures effectively

Able to always maintain confidentiality

Personal Qualities

Polite & confident with good customer care skills remaining calm under pressure

Caring, sensitive and empathetic - sensitive to patients' life stages, concerns and problems.

Self-motivated, reliable and dedicated

Excellent interpersonal skills

Motivated and proactive

Ability to use initiative and judgement

High levels of integrity and loyalty

Ability to work under pressure

Confident, assertive and resilient

Other requirements

Disclosure and barring service check

Job Types: Full-time, Permanent

Pay: 12.48 per hour

Expected hours: 37.5 per week

Benefits:

Company events Company pension On-site parking
Schedule:

Monday to Friday
Work Location: In person

Reference ID: WHMP.CareCo2025