Job Description

Job Title: Care Coordinator


Industry: Health and Social Care


Location: Horwich, Bolton


Role Type: Full-time


Experience Level: Associate

Job Summary:

Reporting to: Head of Care (Nursing)


Location: North West (office-based with required regional travel)


Driving Requirement: Essential


On-Call Requirement: The Care Coordinator will be on-call 1 weekend per month, with hours set in a rolling rota to ensure coverage for urgent operational issues.


Hours: 37.5 hours per week, Monday - Friday, 9:00am - 5:30pm with 1 hour for lunch. Occasional early mornings, late evenings, or weekend meetings with staff or families may be required. The Care Coordinator is responsible for scheduling these hours, liaising with their line manager, and updating the office calendar.

Salary and Benefits

Salary: 28,500 - 30,000 per annum dependant on experience Electric Car Allowance: 3,400 - 3,900 per annum Mileage Reimbursement: Business mileage paid at HMRC rates for work-related travel beyond normal commuting Travel Coverage: Based in Horwich; travel across Greater Manchester, Lancashire, and surrounding areas

Why Join Us:

Make a real difference in communities across the North West Work from our brand-new head office in Horwich, Bolton, with free parking Opportunities for professional development and growth 28 days holiday including bank holidays Hospital Saturday Fund on successful probation Access to the Blue Light Card, discount portal, and 24/7 counselling

Role Purpose

The Care Coordinator is responsible for the operational management of the Care Team, ensuring all care packages are effectively staffed, delivered on time, and meet high-quality standards.


While the Head of Care secures new packages and liaises with commissioning teams, the Care Coordinator ensures day-to-day operational readiness, staff training, and quality compliance.


The Care Coordinator works closely with Senior Carers, delegating day-to-day staff wellbeing and immediate operational challenges to them, while receiving escalations regarding family needs, risks, and service issues.


This role requires an experienced professional with demonstrable evidence of operational and care management experience to deliver exceptional outcomes consistently. Candidates must provide examples of their achievements, operational improvements, and quality assurance in previous roles.

Core Values

The Care Coordinator role is underpinned by the 5 core values of Lagan's Foundation:


Passionate about the charity's mission - fully committed to making a positive difference for families.

Resilient to challenges and difficult times - maintaining focus and determination under pressure.

Strong integrity and transparency - honest and open in all communications and actions.

Excellent communication skills - spoken and written, to build positive relationships and ensure accurate information transfer.

Empathetic for the team and families we serve - understanding, supportive, and compassionate in all interactions.

Key Responsibilities

1. Operational Delivery

Work with the Head of Care to plan, allocate, and operationally deliver all won care packages. Ensure all packages are staffed, prepared, and scheduled for delivery within defined timelines

Standard packages: start within 14 working day


Complex packages (clinical training required): start within 30 working days

2. Referral and Onboarding Management

Manage operational aspects of onboarding new packages, including staff allocation, documentation, and family communication. Coordinate offboarding of care packages with complete records and communication.

3. Rota and Workforce Management

Develop and maintain daily and weekly rotas to ensure 95%+ coverage of all care visits. Ensure weekend rotas are fully planned and stable by Friday Close Of Business each week. Collaborate with the Recruitment Officer to ensure staffing vacancies are filled efficiently, balancing travel time and resource allocation.

4. Training Coordination

Identify training needs for the Care Team in consultation with the Head of Care. Arrange and schedule appropriate internal or external training, including clinical skills for complex packages. Verify competency of staff post-training before working with families.

5. Senior Carer Collaboration

Host Team meetings with Senior Carers. Provide training and development opportunities to the Senior Carers Delegate day-to-day staff wellbeing and operational challenges to Senior Carers. Receive escalations regarding family concerns, risks, or operational issues and ensure timely resolution.

6. Quality Assurance and Compliance

Ensure all care packages comply with internal standards and regulatory requirements. Maintain complete, accurate, and up-to-date operational documentation. Monitor care delivery to identify and mitigate operational risks.

7. Family Engagement

Act as the primary operational point of contact for families. Address family concerns proactively and ensure satisfaction with service delivery.

8. Reporting and Data Management

Produce accurate weekly and monthly operational reports, including: Visit completion and coverage Onboarding timelines Training completion Operational challenges and resolutions Capacity planning

9. Travel and On-Site Support

Travel across the North West as required to support care package delivery and team management. Conduct site visits to ensure operational quality and resolve issues proactively.

10. On-Call Responsiveness

On-call 1 weekend per month, scheduled in a rolling rota.

Person Specification

Reporting to: Head of Care (Nursing)


Location: North West (office-based with required regional travel)


Driving Requirement: Essential


On-Call Requirement: The Care Coordinator will be on-call 1 weekend per month, scheduled in a non-flexible rolling rota.


Hours: 37.5 hours per week, Monday - Friday, 9:00am - 5:30pm with 1 hour for lunch. Occasional early mornings, late evenings, or weekend meetings with staff or families may be required. The Care Coordinator is responsible for scheduling these hours, liaising with their line manager, and updating the office calendar.

Qualifications

Level 5 Leadership and Management in Health and Social Care (mandatory) Evidence of continuous professional development in health and social care leadership

Experience

Minimum of 3-5 years' experience in operational management within health or social care Proven track record in care package management, rota planning, and staff coordination Demonstrable experience working with complex care needs and clinical training requirements Experience managing staff wellbeing, resolving operational issues, and escalating concerns appropriately Evidence of working closely with commissioning teams, local authorities, or integrated care boards is highly desirable Experience producing reports, analysing data, and implementing quality assurance processes

Skills and Knowledge

Strong leadership and decision-making skills with the ability to prioritise and manage competing demands Excellent verbal and written communication skills High level of organisational and planning skills Understanding of quality assurance, regulatory requirements, and risk management in health and social care Proficiency in digital tools, care management systems, spreadsheets, and reporting software Ability to manage and delegate tasks effectively, including supervision of Senior Carers Ability to travel across the North West region as required

Personal Attributes

Passionate about Lagan's Foundation mission Resilient and able to handle challenges and difficult situations High integrity and transparency in all interactions Empathetic and supportive towards staff and families Committed to delivering high-quality care Proactive and solutions-focused with strong problem-solving abilities Able to work under pressure, demonstrating calm and confidence in decision-making Flexible to meet the operational requirements of the role within the defined work hours

Company Overview

Please visit https://lagans.org.uk for more information