Job Description

Aplos Health PCN Care Coordinator

Job Title:

PCN Care Coordinator

Hours:

Full time

Salary:

12.13 to 13.13 an hour, starting salary of 12.13 for 6 month probation period + NHS Pension

Location:

Sydenham Green Group Practice, 26 Holmshaw Close, London SE26 4TH

Reports to:

Practice manager, Aplos Clinical Director and PCN Operations Manager.

Overview:

Aplos Health PCN was founded in 2019 and consists four practices in the London Borough of Lewisham -
Sydenham Green Group Practice, The Vale Medical Centre, Wells Park Practice and Woolstone Medical Centre.

We provide care to a patient population of 50,000. In a little over a year and despite a global pandemic we have developed excellent working relationships between the practices. We have run educational events for patients, started an adolescent and contraceptive clinic and are now looking forward to developing further innovative pathways and services for our patients.

We are seeking an experienced, self-motivated, hard-working, and patient focused healthcare assistant to join our PCN. They will work closely with the GPs and other primary care professionals within the PCN to proactively identify and manage a caseload of patients, making sure that holistic support and is made available to them and that their complex needs are addressed. They may also be asked to contribute towards other administrate tasks within the GP Practice or PCN.

Job Purpose:

Care coordinators provide extra time, capacity and expertise to support patients. They work closely with the GPs and other primary care professionals within the PCN to proactively identify and manage a caseload of patients, making sure that holistic support and is made available to them and that their complex needs are addressed. They may also be asked to contribute towards other administrate tasks within the GP Practice or
PCN.

The role involves working very closely with the practices and the multidisciplinary team (MDT) within the PCN. The role is pivotal in ensuring all patients receive the best possible care and service.

To assist in the development and implementation of change to improve the service provision in the PCN

To work collaboratively with colleagues across health, social care and the third sector to provide patient- centred, integrated care.

Main duties of the job:

The role involves working very closely with the practices and the multidisciplinary team (MDT) within the
PCN. The role is pivotal in ensuring all patients receive the best possible care and service.

To assist in the development and implementation of change to improve the service provision in the PCN

To work collaboratively with colleagues across health, social care and the third sector to provide patient- centred, integrated care.

Clinical System / Medical Records:

Familiarity with the clinical system -EMIS

Utilise EMIS to record all treatment and care, applying all appropriate templates and protocols relating to recording of patient data.

Extraction of necessary data from clinical correspondence and input into Electronic Patient Record, i.e.,
GP2GP and Docman system

Ensure full and accurate recording in the patient's computerised records.

Safeguarding:

The post holder will be expected to undertake safeguarding training (Children and Adults) appropriate to their role and adhere to policies and procedures relevant to the area they work in.

Confidentiality:

In the performance of the duties outlined in this , the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice and PCN as a business organisation. All such information from any source is to be regarded as strictly confidential.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the Practice Health & Safety Policy, to include:

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with Practice & PCN procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice/PCN as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. You will be required to keep a record of the patients are seeing for audit purposes.

This list of responsibilities is not exhaustive

PCN Care Coordinator Job Specification

Criteria Description Essential Desirable

Qualifications Educated to GCSE Standard or equivalent

An excellent standard of written and verbal
English and numeracy

Keyboard skills

Excellent customer service skills

Good administrative and organisational skills

IT literate (EMIS Web/Docman/Windows)

Knowledge of medical terminology

Organisational skills Experience with office X machinery customer service qualification

Experience

An interest in primary care

Attention to detail
Good communication (written and verbal)
Work well under pressure
Able to work as a team member
Able to work unsupervised

Be self-motivated and enthusiastic
Active and empathic listening
Flexible and adaptable - able to work according to changing needS

Commitment to personal development
An ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to enquiries and requests while adhering to practice limitations

Building trust and rapport
An aptitude for comprehensive data interrogation and reporting

Structuring conversations using a coaching approach

Shared agenda setting, follow up planning and collaborative goal setting

Using simple health literate communication techniques such as teach-back Knowledge of the core concepts and principles of personalised care, shared decision making, patient activation, health behaviour change, self-efficacy, motivation and assets-based approaches
Understands how to do call and recall using searches on EMIS

Other

Able to work at the desired times - Flexibility of working hours to cover annual leave and sickness

An ability to make decisions appropriate to the situation while adhering to practice/PCN policies

The ability to work as part of an integrated multi- skilled team - Car driver/clean licence

Job Types: Full-time, Part-time

Pay: 12.13-13.13 per hour

Benefits:

Company pension
Schedule:

8 hour shift Monday to Friday
Ability to commute/relocate:

Lewisham: reliably commute or plan to relocate before starting work (required)
Language:

English (required)
Work Location: In person

Application deadline: 08/08/2025