Job Description

Aplos Health PCN Care Coordinator

Job Title:

PCN Care Coordinator

Hours:

Full time

Salary:

13.77 an hour, starting salary of 12.77 for 6 month probation period + NHS Pension

Location:

Sydenham Green Group Practice, 26 Holmshaw Close, London SE26 4TH

Reports to:

Practice manager, Aplos Clinical Director and PCN Operations Manager.

Overview:

Aplos Health PCN was founded in 2019 and consists four practices in the London Borough of Lewisham -
Sydenham Green Group Practice, The Vale Medical Centre, Wells Park Practice and Woolstone Medical Centre.

We provide care to a patient population of 50,000. In a little over a year and despite a global pandemic we have developed excellent working relationships between the practices. We have run educational events for patients, started an adolescent and contraceptive clinic and are now looking forward to developing further innovative pathways and services for our patients.

We are seeking an experienced, self-motivated, hard-working, and patient focused healthcare assistant to join our PCN. They will work closely with the GPs and other primary care professionals within the PCN to proactively identify and manage a caseload of patients, making sure that holistic support and is made available to them and that their complex needs are addressed. They may also be asked to contribute towards other administrate tasks within the GP Practice or PCN.

:

1. Proactively manages patient call and recall system for those with complex care needs.

2. Responds to all queries and requests for assistance from patients within care target group in regard to their care plan and all aspects of their clinical management. Signpost patients and their carers to appropriate support both inside and outside the practice.

3. Monitors delivery of care by completing patient meetings; documenting care; identifying progress toward desired care outcomes.

4. Reviews the care plan with patients interacting with involved departments to negotiate and expedite care where possible.

5. Works with clinicians to ensure all the contractual requirements for patients with complex care needs are met.

6. Manages referrals and provides information/ advice for a range of different community healthcare services.

7. Assists in the administration and coordination of MDT meetings, ensuring team recommendations are completed in a timely manner.

Miscellaneous

Assist with the gathering of statistics and information when required, as requested by Health Professionals and Practice & PCN Management Provide cover for members of the administration and reception team during periods of sickness and annual leave. Assist in the practice, PCN and borough wide covid pandemic response as required o Providing organizational and operational support for the setup of COVID vaccination clinics Any other delegated duties considered appropriate to the post Clinical System /
Medical Records:

Familiarity with the clinical system Book appointments and recalls ensuring sufficient information is recorded Extraction of necessary data from clinical correspondence and input into Electronic Patient Record, ie. GP2GP and Docman system Ensure correspondence, reports, results etc. are dealt with in a timely manner as per practice protocol Responsibility for target group disease register Utilise social prescribing template on EMIS to ensure data quality Confidentiality: In the performance of the duties outlined in this , the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers.
They may also have access to information relating to the Practice and PCN as a business organisation. All such information from any source is to be regarded as strictly confidential.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the Practice Health & Safety Policy, to include:

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with Practice & PCN procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice/PCN as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
The post holder will need to be able to demonstrate the following competencies as part of their daily work.

Knowledge/ Qualifications/ Skills

Essential :

? An excellent standard of written and verbal English and numeracy

? Keyboard skills

? Excellent customer service skills

? Good administrative and organisational skills

? IT literate (EMIS Web/Docman/Windows)

? Excellent telephony skills and phone manner

? Understand and observe strict confidentiality

Desirable:

? Knowledge of medical terminology

? Organisational skills

? Experience with office machinery

? Some customer service qualification

Competencies/ Qualities/ Attributes

Essential :

? An interest in primary care

? Attention to detail

? Good communication (written and verbal)

? Work well under pressure

? Able to work as a team member

? Able to work unsupervised

? Able to use own initiative

? Be self-motivated and enthusiastic

? Active and empathic listening

? Hard working and willing

? Flexible and adaptable, able to work according to changing need

? Commitment to personal development

? An ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to enquiries and requests while adhering to practice limitations

? Effective questioning

? Building trust and rapport

Desirable:

? An aptitude for comprehensive data interrogation and reporting

? Structuring conversations using a coaching approach

? Shared agenda setting

? Shared follow up planning

? Collaborative goal setting

? Using simple health literate communication techniques such as teach-back

? Knowledge of the core concepts and principles of personalised care, shared decision making, patient activation, health behaviour change, self efficacy, motivation and assets-based approaches.

Other

Essential:

? Able to work at the desired times

? Flexibility of working hours to cover annual leave and sickness

? An ability to make decisions appropriate to the situation while adhering to practice/PCN policies

Desirable :

?The ability to work as part of an integrated multi-skilled team

? Car driver/clean licence

Job Types: Full-time, Part-time

Pay: 12.77-13.77 per hour

Benefits:

Company pension
Ability to commute/relocate:

Lewisham: reliably commute or plan to relocate before starting work (required)
Language:

English (required)
Work Location: In person