Job Description

About the Job

A fast paced healtchare job for people who don't mind hard work and long hours and are happy to show initiative. You will be managing patient queries and booking appointments, in busy settings, but supported by a fantastic team. We are passionate for providing an easy and excellent patient experience for our patient population. We want to be leaders in improving patient access to healthcare, and are excited for ideas and feedback on how to improve the patient and staff experience.

Job Requirement:

Previous reception/admin/customer facing experience Arabic speaking

Time Requirements (end times are negotiable):

7.45am start, with some 6.30pm finishes 5 days a week weekday - Monday to Friday, with Saturday opportunity Minimum 37.5 hours per week

Job Preferable:

Previous EMIS experience

About Willesden Green Surgery

Willesden Green Surgery is a small, vibrant business in London NW2 3UY. We are excited to hire a receptionist to join our team and will be working with a great team of receptionist, administrators, pharmacist, physiotherapist, link workers, doctors and nurses!

To work with our amazing team to perform a range of administrative and reception duties at the GP Practice.

Reception duties can include, but are not limited to:

opening/closing the surgery greeting patients booking patient appointments answering telephone calls promptly monitor call times using our cloud-based telephone dashboard signpost patients to the appropriate services liaising with medical team members process repeat prescription requests ask for support from the admin team when the phone is busy
Administrator duties can include, but are not limited to:

monitoring and actioning the practice emails completing and code online patient registrations register patients for online services managing and sending referrals re-calling patients for reviews/appokintment stocking rooms and inventory check actioning doctor task and manage the results over the phone record meeting minutes process all Out of Area and Patient Warning letters action GP2GP tasks when the telephone line is busy, help reception by answering calls process requests for information i.e., SAR, insurance / solicitor letters and DVLA forms partake in adult and child safeguarding care and audits, and understand the responsibilities of safeguarding to vulnerable adults and all children.
In addition to the primary responsibilities, the medical administrator may be requested to:

Suggest improvements to our practice and your job role, in practice meetings Apply practice policies, standards, and guidance and help improve these policies Partake in audit as directed by the audit lead
Job Types: Full-time, Permanent

Pay: 12.00-12.50 per hour

Expected hours: No less than 37.5 per week

Additional pay:

Bonus scheme
Benefits:

Company pension
Schedule:

10 hour shift 8 hour shift Day shift Monday to Friday Weekend availability
Application question(s):

How man years of EMIS experience do you have? Are you able to do all the FULL TIME requirements mentioned in the job description?
Experience:

Customer service: 1 year (required)
Language:

Arabic (required)
Work Location: In person