Job Description

Job Summary

The Care Coordinator plays a vital role in ensuring that service users receive the highest level of care and support. This position involves coordinating services, managing client information, and liaising between service users, families, and healthcare professionals. The ideal candidate will possess strong organisational skills and a compassionate approach to client care.

Duties

Coordinate care plans for clients, ensuring that all services are delivered effectively and efficiently. Maintain accurate and up-to-date client records and documentation. Communicate regularly with clients, families, and healthcare providers to assess needs and provide updates on care progress. Schedule appointments and manage calendars for healthcare services. Assist in the development of individualised care plans tailored to each client's specific needs. Provide administrative support within the office, including filing, data entry, and handling correspondence. Ensure compliance with all relevant regulations and standards in care delivery. Monitoring staff and service user communications Responding to concerns, complaints and queries from service users, escalating where appropriate Ensuring good record keeping You will review care plans with individual service users and/or relatives to ensure documentation is accurate and updated. You will welcome new service users to the service and ensure the admission procedure is adhered to. You will undertake a daily walk around audit You will work alongside the care team to ensure you have oversight of the needs of the service users and the service. This will include scheduled shifts Assist in the management of medications at the service. You will liaise with professionals to ensure continuity of care, i.e undertake the weekly ward round You will provide a detailed handover to the homes manager and deputy manager. Ensuring that all points of service delivery are implemented to high standards Support the implementation of effective quality assurance systems to promote high quality, best practice and continuous improvement of services Be trained and competent to administer medications to residents at the service. Oversee a team of staff, ensuring that duties are completed and providing leadership Representing the company during meetings with external stakeholders and professionals Attending training events and ensuring that skills and knowledge of industry best practice are kept up-to date Ensuring that the highest standards of care are maintained at all times Ensure adherence to the organisations policies and procedures Ensure complaints are acknowledged and escalated to management as per policy Ensure all staff are employed are following policies and procedures Complete supervision and Provide support and assistance to staff so as to achieve their development objectives

Skills & Experiences

Essential

Minimum of 2 years of experience in line management position within Health & Social Care Excellent relationship builder Experience of working with people, face-to-face and telephone Experience of working in a pressurised environment Highly organised with an eye for detail Ability to multitask and manage priorities Excellent communication skills, both written and verbal Competent with Microsoft Excel, Word, PowerPoint and Outlook Experience of using electronic rostering systems Full driving license with use of own vehicle

Desirable

Experience in a Care Coordinator Role Experience of using Electronic Roster systems

Qualifications

A minimum of Level 3 in Health & Social Care QCG (or equivalent) GCSE's (or equivalent) in English and Maths Previous office experience is essential, demonstrating strong administrative skills. Excellent communication skills, both verbal and written, with an ability to build rapport with clients and their families. Strong organisational skills with attention to detail to manage multiple tasks effectively. Ability to work independently as well as part of a team in a fast-paced environment. A compassionate nature with a genuine interest in providing quality care to clients. Proficiency in using computer software for documentation and communication purposes. This role offers an opportunity to make a meaningful impact on the lives of individuals while working in a supportive environment dedicated to high-quality care delivery.
Job Type: Full-time

Pay: 13.00 per hour

Expected hours: 40 - 45 per week

Benefits:

Company pension On-site parking
Work Location: In person