Job Description

To ensure all customer visits are allocated, to recruit suitable Care
and Support Workers and to maintain appropriate office procedures.
Principal responsibilities:

Building relationships with commissioners, professionals, clients and family members.

Answering all incoming telephone enquiries. Implementation of thorough recruitment and vetting procedures of all Care & Support Workers.
Processing new customer referrals. Permanent allocation of Care & Support Workers to all customer visits and ensuring all visits always covered.
Administration of all Individual Care & Support Agreements. Administration of Care Planning Records. Assistance with Audits. Maintaining customer and Care & Support Worker office files and ensuring that they are always up to date.
Maintaining computer system up to date at all times. Ensuring all customer and Care & Support Worker documentation and electronic records are kept up to date at all times.
Ensuring all other records are kept up to date. Assist with the Emergency On Call Phone Assist with care visits when required. To ensure compliance with all office systems and procedures. Assistance with wages and invoice processing. Production of reports and management information as required.
Essential Requirements:

Must hold a Full UK Driving licence

Must have 1 year minimum experience in a similiar role.

Be willing to undertake ONCALL duties - Weekdays and weekends.

Job Types: Full-time, Permanent

Pay: From 29,016.00 per year

Ability to commute/relocate:

Paisley: reliably commute or plan to relocate before starting work (required)
Application question(s):

What level of experience do you have that directly correlates with this role
Experience:

Home care: 1 year (required)
Licence/Certification:

Driving Licence (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 30/08/2025