Job Description

Care Coordinator - Kind Tailored Care

Location: Beachley near Chepstow | Hours: Monday to Friday 9am-5pm | Salary: 25,000 - 26,000 DOE

At Kind Tailored Care, our rotas are about more than filling shifts - they are about people, consistency, and trust. We are looking for a values-driven CareCoordinator to ensure our service users receive reliable, high-quality care from familiar, well-matched staff, while supporting our care team to work safely, fairly, and effectively.

If you are organised, proactive, and understand the real impact of thoughtful scheduling on continuity of care, staff wellbeing, and service quality, we want to hear from you.

What you'll do

As a Care Coordinator, you will:

Care Coordination & Rota Management

Develop and maintain planned rolling rotas (3-6 months), ensuring all service user calls are covered by appropriately trained staff. Promote continuity of care by minimising unnecessary rota changes and supporting consistent staffing. Respond promptly to staff absences, ensuring all care calls are safely covered. Monitor and calculate service hours to align commissioned care hours with staff availability. Approve and report weekly staff hours accurately to support payroll processing. Manage annual leave in line with service needs, preventing understaffing and team pressure. Collaborate with Kind Recruitment Services to secure additional staffing when required.

Communication, Teamwork & Support

Be a supportive point of contact for care staff, providing clear guidance for each shift. Maintain a professional and courteous telephone manner, reflecting the values of Kind Tailored Care. Ensure the right staff with the right skills are matched to each service. Handle on-call responsibilities during office hours and participate in the out-of-hours on-call rota. Escalate risks, concerns, or patterns affecting care quality to the Registered Manager promptly.

Systems, Accuracy & Continuous Improvement

Use scheduling systems effectively and responsibly, reporting trends, errors, or system issues. Follow best practices in rota planning and system use, supporting consistency across services. Maintain accurate staff records, assign payroll codes correctly, and liaise with HR while maintaining confidentiality. Provide accurate weekly hours reports to finance, ensuring staffing remains safe and cost-effective. Take a solution-focused, accountable approach to problem-solving, always considering the impact on service users and staff.

What we're looking for

Strong rota management and forward-planning skills. Excellent communication and interpersonal skills. Values-driven with a proactive, solution-focused mindset. Ability to work calmly under pressure and adapt to change. Commitment to confidentiality and equality in the workplace.
At Kind Tailored Care, we are committed to anti-discriminatory policies and inclusive practices. We expect all team members to contribute positively to this culture.

Why join us?

Make a real difference in the lives of service users and staff. Work in a supportive, values-led environment. Develop your skills in care coordination and team management.
Apply today to become part of a team that puts people first. Please send your CV to katie.carberry@kindtailoredcare.co.uk or call Katie on 07784922956

Job Type: Full-time

Pay: 25,000.00-26,000.00 per year

Benefits:

Company events Free parking On-site parking
Work Location: In person