Job Description

Overview

A Care Co-ordinator in the Care at Home sector is responsible for managing and coordinating the care services delivered to clients in their homes. This involves rota management, assessing client needs, liaising with support workers, and ensuring the quality of care aligns with regulatory standards. The role requires strong organisational, communication, and people skills to manage both the care staff and the clients effectively.

Responsibilities

Care Planning and Co-ordination

Develop, implement, and manage individualised care plans in consultation with clients, their families, and healthcare professionals. Schedule and allocate care staff to meet the specific needs of clients, ensuring continuity of care. Regularly review care plans to ensure they meet the client's needs and adjust them as necessary.
Staff Management

Co-ordinate and supervise a team of care staff, ensuring that they have the necessary skills and training. Organise rotas and shifts to ensure adequate coverage of care services. Conduct performance reviews, provide feedback, and support staff development.
Client Communication and Support

Serve as the primary point of contact for clients and their families regarding care services. Address and resolve any concerns or complaints from clients or their families in a timely manner. Conduct regular check-ins with clients to ensure satisfaction with the services provided.
Compliance and Quality Assurance

Ensure all care services adhere to Scotland's health and social care regulations and standards. Maintain accurate records, including care plans, staff rotas, and incident reports. Participate in inspections, audits, and evaluations to ensure high-quality service delivery.
Risk Assessment and Safeguarding

Conduct risk assessments for clients and their environments to ensure safe and effective care. Implement and monitor safeguarding practices to protect vulnerable individuals. Report and manage any incidents or concerns relating to client safety and wellbeing.
Collaboration with External Agencies

Liaise with healthcare professionals, social services, and other relevant agencies to co-ordinate person-centred care for clients. Arrange for additional services or referrals when necessary, such as healthcare or social support.
Administrative Duties

Maintain accurate and up-to-date client records, ensuring all documentation is compliant with care sector regulations. Assist in the recruitment, onboarding, and training of care staff. Monitor and manage budgets, ensuring care services are delivered cost-effectively.

Qualifications and Skills

Essential

Previous experience in a similar role within the care sector, ideally in care at home services. Knowledge of Scotland's care standards and regulations. Excellent organisational skills with the ability to manage multiple tasks and priorities. Strong communication and interpersonal skills to work effectively with clients, families, and care staff. IT literacy and experience with scheduling software.
Desirable

A relevant qualification in health and social care or management. Experience in staff supervision and development. Knowledge of safeguarding and risk management procedures.

Key Attributes

Empathy and compassion for the needs of vulnerable individuals. Ability to work under pressure and respond quickly to changing circumstances. A proactive and problem-solving mindset.

Working Conditions

Primarily home-based, with occasional on-site visits where required for support, reviews, team meetings, and other duties. Working location will cover North West Aberdeenshire.
Job Type: Full-time

Pay: 14.00 per hour

Benefits:

Company pension Employee discount Referral programme
Licence/Certification:

Driving Licence (required)
Work Location: In person