Job Description

Care Coordinator

Salary:

13.50 per hour

Milage:

45p per mile (must have

your own car

for this role)

Areas:

This role covers Southend. You will be mainly based in the Southend Office.

You must have a UK driving license and access to

your own car

with business insurance.

Benefits:

45p per mile

paid for your travel between calls. Genuine

career progression

opportunities via our career pathway. Free

NVQ

enrolment or Care Certificate. 28 days paid holiday (accrued).

150 refer a friend

scheme. Weekly payroll.

About the role:

This role is to carry out person centred initial assessments, outcome focussed support planning and subsequent customer reviews in variety of settings, including customer homes, both in person and via the telephone. You will need to gain and maintain a comprehensive knowledge of available local community resources and pro-actively liaise with our integrated team of health and social care workers, as well as other external health professionals, to maximise the support available to the individual. The role holder will be the main point of contact for customer and families throughout the process. The role holder will also identify and request any appropriate equipment.

Duties include:

Process, allocate and refer all new work efficiently. Process, accept and amend existing care packages. Assigning care workers to the clients, whilst working within the standards and requirements of the company. Ensuring all shifts and working patterns meet the needs of the company, service users, partners and care workers. Liaising with NHS, Local Authority commissioning teams as well as private clients to take new care packages. Liaising with members of our management team and head office.

Key Skills:

Level 3 NVQ in Health and Social Care Substantial experience of working within a care environment Computer literate and a good eye for detail to ensure customer records are accurate and up to date Proactive - be able to forge relationships with health and community practitioners as well as finding referrals Networking and forging relationships to gain a full understanding of the Community and what offerings are available Experience with dealing with sensitive data and understanding of Information Governance Ability to interpret community care assessments into Service User plans Demonstrable knowledge of the CQC and legal requirements for community-based services, specifically for Domiciliary services Strong ICT skills with demonstrable experiencing of working with care planning systems and care assessment tools Ability to undertake role-based risk assessments and all associated paperwork which reduces/mitigates risk

About us:

Ashley Care has led from the front in the care sector since 1987, and in homecare specifically since 2003. We are a family-run company with a strong family ethos. We offer flexible working hours to fit around our staff and their families. Unlike many home care providers, we operate a weekly payroll, so you are renumerated quicker for the work you do. Delivering care throughout the Southend Borough allows us to create small, focused areas of care needs, meaning less travel time and greater efficiency for staff working out in the community. Whether you are new to social care or an experienced professional, we have training programmes to support your ongoing professional development.

Our organisation is committed to safe and fair recruitment, safeguarding and protecting those we care for and serve. We make sure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.

Our "I CARE" Values:

At Ashley Care we hold our own "I CARE" values. We are committed to values based recruitment, and ensure that all members of our team share our workplace values.

Inclusive

: We are committed to providing an inclusive service for those we care for and those in our team, and we understand and respect that people have different needs. We celebrate diversity and tackle discrimination to create a safe and inclusive environment, which supports human rights, equality, and empowerment.

Collaboration

: We are committed to quality kind and compassionate care, and give those we care for our full attention and support. We value collaboration and working as a team. We display empathy to those we care for and others on our team, and use self-awareness to recognise the impact of our behaviours.

Accountability

: By listening, respecting, and communicating effectively, we are able to build two way relationships with those we work with and care for that are based on trust. We do the right thing and act with credibility, accountability and professionalism.

Respect

: We act with compassion, honesty, and respect people's right to choose how they would like to live and be cared for. We treat people with respect and dignity regardless of their culture, religion, race, age, or disability. We recognise and appreciate the contribution of our team, and communicate with those we care for in a polite, clear, and open way.

Effective

: We are committed to delivering high-quality care which means continuously learning and improving our service. We gather and share feedback to identify ways we can improve to better meet the needs of our team and service users. We support and mentor others to enable them to learn new skills. We are willing to embrace new ways of working and new technology, to improve our services and add value to the care we provide.

This role requires you to engage in regulated activity with adults and therefore an enhanced criminal record check will be requested from the DBS upon conditional job offer. It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with that particular group (i.e. adults at risk, children or both).

Job Type: Full-time

Pay: 13.50 per hour

Benefits:

Company pension Employee discount Free parking On-site parking Referral programme Sick pay
Experience:

Care: 2 years (preferred)
Licence/Certification:

Driving Licence (required) Level 3 NVQ in Health and Social Care (preferred)
Work Location: In person