Job Description

Job Summary:

We're seeking a highly organized and compassionate Care Coordinator to join our team. The successful candidate will be responsible for coordinating patient care, managing schedules, and communicating with healthcare professionals, patients, and their families.

Reporting to the Registered Manager

Key Responsibilities:

Answering all incoming telephone enquiries.

Implementation of thorough recruitment and vetting procedures of all Care & Support Workers.

Processing new client referrals.

Preparing appropriate documentation for Field Care Supervisors.

Permanent allocation of Care & Support Workers to all client visits and ensuring all visits always covered.

Administration of all Individual Care & Support Agreements.

Care Planning: Assess patient needs, develop care plans, and coordinate services with healthcare providers helping individuals secure health care, ensuring they complete paperwork accurately and assisting with care and treatment plans decisions.

Communication: Liaise with patients, families, healthcare professionals, and other stakeholders to ensure comprehensive care

Scheduling: Manage care schedules, rota management, and ensure timely visits from care workers

Record Keeping: Maintain accurate records, reports, and databases

Patient Support: Provide emotional support and guidance to patients and their families

Ensuring that the staff deliver high-quality and personalised care to Service users

Managing budgets and ensuring the financial effectiveness of medical care settings

Recruiting, training and supervising staff and communicating the needs of service users to Medical Staff

Ensuring health and safety compliance

Liaising with local community organisations and maintaining good relationships with stakeholders

Ensuring that all activities such as personal care and medication administration meet the required standards

Preparing reports related to the progress of patients Planning and utilising resources and staying updated with the clinical knowledge to ensure that patients receive the best care

Requirements:

Driving:

Valid UK driving license and access to a car (with business insurance)

Experience

: Prior experience working in a clinical or administrative role. Candidates who have experience working as a Financial Clerk, Care Assistant or Health Information Technician can also qualify for the position prefer candidates with working experience in NHS trusts, local authorities or charities and voluntary sector organisations and in care coordination, healthcare, or social care The ideal candidate must also have experience in healthcare liabilities and other complex issues patients usually come across while seeking quality healthcare.

Skills:

o Excellent interpersonal skills and the ability to interact well with different kinds of people

Excellent verbal and written communication skills and the ability to prepare comprehensive reports Passion for helping people and providing personalised care Strong leadership and management skills and the ability to motivate others In-depth understanding of the organisation's policies and medical regulations Ability to maintain a high level of confidentiality and respect for patients Proficiency with computers and Microsoft office tools such as Word, PowerPoint and Excel Strong analytical skills and the ability to handle multiple tasks at a time

Qualifications

: Relevant qualifications in health and social care (e.g., NVQ Level 2 or 3)

Personal Qualities

: Compassionate, empathetic, and able to work independently

What We Offer:

Competitive Salary:

From 31,200 - 35,280 per year

Benefits

: Company pension, on-site parking, and opportunities for professional development

Work-Life Balance

: Flexible working hours and opportunities for growth and development

Job Types: Full-time, Permanent

Pay: 30,420.00-42,821.84 per year

Benefits:

Bereavement leave Employee mentoring programme Flexitime Free parking On-site parking Referral programme Sick pay
Work Location: In person