Job Description

An exciting opportunity to join the Operational Management team within the Division of Medicine at Walsall Healthcare Trust .



The post of Care Group Manager is a crucial leadership role within the Trust. The Care Group Manager providers operational leadership to the Care Group, with the support of Director of Operations, Divisional Director, Clinical Directors, and Matrons. The post-holder will both be accountable for services within their Care Group and play an active role in Divisional decision-making. Candidates will need to show professional leadership, strategic knowledge and experience; they will need to foster a culture which values continuing professional development and strives for excellence in the delivery of patient care. They must actively lead by example, in line with the Trust's values of Respect, Compassion, Professionalism and Teamwork, and must be able to demonstrate real ambition for the services, staff and people of Walsall.



The Care Group Manager for Division of Medicine will be responsible for the day-to-day operational management. The post holder will assist the Director of Operations, Deputy Director of Operations, Divisional Director, Clinical Director and Divisional Director of Nursing and Matrons in ensuring that the Care Group & Division delivers its financial, activity, patient experience and clinical & quality targets.



The Trust has recently opened a state-of-the-art new Critical Care Unit, Emergency Department and completed ward refurbishments. The Trust has made significant investment in the divisions services.



The Trust has formed a strategic group partnership with The Royal Wolverhampton NHS Trust and enjoys a shared Chair, Chief Executive Officer and other senior leadership roles. The Trust is committed to working in partnership with The Royal Wolverhampton NHS Trust and other organisations in the Black Country Integrated Care System to collaborate for the benefit of the patients that we serve, and for our staff.

Operational planning and scheduling - the post holder will :

-



Ensure processes are in place to meet quality standards and indicators



Be responsible for safe and effective delivery of clinical services within the Care Group



Ensure systems are in place to provide relevant information to improve clinical pathways.



Work closely in partnership with Adult Community Services, GPs and social care to ensure patients receive the most appropriate care in the most appropriate care setting



Be responsible for development of specialty service plans that are consistent with the strategic aims and objectives of the Trust.



Undertake with the Divisional Director of Operations to develop and implement business & strategic plans



Be responsible with Clinical Director for capacity planning and negotiation/ successful delivery of the Care Group's performance standards.



Ensure business cases are produced for service developments taking account of: activity; income projections; appropriate service models



Support the Clinical Director in making decisions on medical cover for the Care Group



Be responsible for developing and leading Improvement Programmes within the Care Group and also across the Division as required



Deputise for Divisional Director of Operations as required.



Be responsible for the development and implementation of service/Divisional policies.



Be accountable for ensuring patient flows are appropriate and in collaboration with site management that capacity is maximised safely and effectively.



Establish and monitor the agreed range of professional standards and performance targets for supporting departments and clinical specialities



Provide management support to the wards within the Care Group and assist them in improving patient flow through effective ward processes



Elective Access



The post holder will



Be the lead for Elective Access within the Division



Coordinate the Care Group and Support Managers in the delivery of their elective access services & requirement.



Ensure that each specialty undertakes regular capacity & demand analysis using accredited tools



Coordinate within the Division, the management of RTT, cancer waits, diagnostic waits, waiting list management and validation



Represent the Division at the multi-agency Elective Access Performance Group (EAPG)



Support the development and implementation within the Division of developments such as the electronic referral system and partial booking



Work to improve the utilisation of elective access sessions.

Management of staff - The post holder will:

Provide direct line management to the Care Group's personnel (other than nursing and medical staff)



Work with the Divisional Director of Operations and other Care Group Managers to develop a work force plan for the Division consistent with the Trust's overall Work Force Plan.



Ensure all staff in the Division are managed in accordance with Trust HR policies and procedures including recruitment and selection, performance management, appraisal and personal development.



Maintain a culture that engages and involves staff in decisions on how services are provided and how quality and access targets are delivered.



Undertake appraisals effectively and in a timely manner, ensuring the employee has a personal development plan and any training needs identified.



Engage with patients and carers, ensuring the services provided are of a high quality and has the patient at the center of its design and delivery.



Performance management

The post holder will:

Be accountable to the Clinical Director and Care Group matron, for the Care Group's performance against plan.



Be responsible for ensuring that the Trust's objectives and core deliverables, dependent upon this service, are delivered. This will require the implementation/maintenance of a performance management system aligned to the Trust's Performance Management Framework to ensure that all staff are aware of their role in the delivery of the Trust's objectives and core deliverables.



Work in conjunction with the Divisional Director of Operations to introduce systems that ensure collection & analysis of data for continuous performance measurement of services across the Division.



Highlight and report any areas of over / under performance and take corrective action as appropriate.



Be responsible for dealing with complaints from patients and other users of the services of the Care Group ensuring appropriate action is taken.



Instigate and use audit to monitor and improve services



Work with the Clinical Director and Care Group matron to ensure rotas and on call arrangements are in place to manage the Care group services 24 hours a day/365 day a year.



Work with the Care Group and Divisional management teams to ensure that governance arrangements are upheld and that a focus on quality is maintained.



Implement robust systems of governance and assurance which are widely understood across area of responsibility to include: emergency preparedness, safety, effectiveness, patient experience, diversity, infection prevention, and control and health and safety, safeguarding and others as determined by the Trust.



Implement monitoring arrangements to provide assurance to the Division with all relevant regulations and governance arrangements.



further information around leadership and financial management can be found on the .