Job Description

Applications are invited to join the MLTC team as a Band 5 Care Group Support Officer within the Medicine directorate. This opportunity will present a variety of roles within service management, such as; DM01, 18 Week RTT (ensuring that we are in accordance to local and national targets), demand and capacity, communication networking, managing patient pathways, procedural management, clinic configuration and staff management. As part of the Care Group management team you will need to work flexibly to meet the demands of the service and be able to work effectively with all clinical and non-clinical personnel.



Previous experience in managing a service is essential in addition to a calm and confident aptitude in a sometimes demanding and challenging environment.



Key Responsibilities

To support the Care Group Management by inputting and extracting data from

a number of sources in the development of dashboards, reports and updates

relating to the 18 week RTT

Monitor the Care Group PTL on a daily basis Monitor the application of booking rules for outpatient sessions and ensure

optimal utilisation of capacity

Liaise and develop relationships with the access team to support and manage

patient pathways within agreed national and local waiting times.

Interpret the PTL and identify data quality issues Interpret the PTL and identify any capacity issues Support the Care Group Management team by liaising with clinicians to

develop actions to address 18 week RTT risks

To support the Care Group Management team in developing capacity and demand models for clinical specialties Support the Care Group Management team in the development of service

reviews and subsequent service redesign.



Walsall Healthcare NHS Trust provides a first class integrated acute and community healthcare service within the West Midlands serving a population of 260,000 residents. It employs more than 4,000 staff with a combined total income of just over 220m. Walsall Manor Hospital houses the full range of district general hospital services with 550 acute beds.



50m has been invested in healthcare services over the last 12 months across the hospital estate which includes two new, state-of-the-art MRI scanners, the creation of a new 22 bedded Intensive Care Unit a new Obstetric Theatre and expansion of the Neonatal Unit.



The Trust has very strong set values very much aware of the need of meaningfully delivery of our strategic objectives, valuing to our colleagues to work as part of a team, being respectful, compassionate and professional. We are committed to strategically investing in the health and well being of our staff.



Walsall Healthcare is the host organisation for Walsall Together - an ambitious and exciting programme to transform health and social care within the borough. The programme brings together local organisations including the CCG and GPs, Mental Health Trust and Council. Our joint vision is to address the changing needs of our population with integrated care solutions that maximise the potential of the individual person, the teams that support them and the wider health and care system



The role of this position is to support the Care Group Management team in the delivery and management of all patients on the DM01 and 18 week RTT pathways, both outpatient and in-patient; ensuring adherence to local and national targets. In addition, you will be required to ensure that processes within the care group pathways and quality indicators are being met. This will involve working with various levels of personnel in order to ensure that deadlines are met.



The Support Officer will support the Care Group Management team with the overall supervision of the medical secretariat within Long Term Conditions.

General Responsibilities - Managerial:

To supervise and lead a group of staff within the Medical Secretariat and incorporating all staff issues:



Sickness Management

Recruitment and Selection

Induction Training

Mandatory training and development in accordance with organisation policies

Training of staff in the work place

KSF Process and facilitation of continued professional development

Attendance records/signing time sheets

Managing of annual leave and time in lieu

Overtime management

Competency issues

Disciplinary issues - initiate appropriate action

Investigate and action complaints

Ensure a continuous level of staffing is available in the relevant areas