Job Description

We are currently seeking a Care Home Operations Manager to join our team and support homes across our South Division.

As a Care Home Operations Manager at Barchester, you will travel across and support your patch to help us deliver the high standards we're known for, as well as provide inspirational leadership to our home teams. We'll look to you to support care homes that either need additional support in delivering excellent care, or where there is a General Manager vacancy. You'll be working alongside Care Home General Managers and Care Home Deputy General Managers to develop and implement action plans that make sure our resident's needs are met.

As part of your wide range of responsibilities, you can expect to help investigate formal complaints, collaborate with external healthcare professionals to resolve concerns, and promote policies within our care homes. You'll also be committed to getting our teams to the very best clinical standards through learning and development programmes.





This is a permanent position which requires regular travel and overnight stays. In return for your dedication, we are offering an impressive

rewards and benefits package

, including:

Generous starting salary

7,500 annual car allowance

All mileage and expenses paid

25 days annual leave, plus bank holidays, with the option to buy/sell up to 5 days
Up to 8% employers pension contribution

Unlimited access to our generous refer a friend scheme, earning up to 1000per referral
Access to a wide range of retail and leisure discounts at big brands and supermarkets

Free access to medical specialists, who are available for a second opinion if you need to make a decision with confidence

Confidential and free access to counselling and legal services

Required experience and qualifications:

Passionate about providing high-quality care and improving the lives of residents

Registered Nurse (RN) qualification or equivalent professional experience


Significant experience in a senior operational/leadership role in a care home setting

Turnaround home management experience

Significant experience in managing budgets, financial planning, and cost control

Experience of working within a regulated environment with a strong understanding of CQC guidelines and other relevant regulations

Strong track record of improving care quality and driving operational efficiencies

Understanding of regulatory and statutory requirements, including fire, health and safety, COSHH

Proficient in IT systems, including MS Office and care management software, for record-keeping and reporting

Full UK driving licence, with the ability to travel regularly and stay away from home

Role and responsibilities:

Take on General Manager responsibilities and become a CQC Registered Manager if needed

Identify any concerns about the home through robust quality assurance, complaints, incidents or accidents and implement improvements


With the support of our Business Manager, prepare an annual budget with the support of internal stakeholders

Manage all sales enquires and proactively promote the home in the local community

Build a culture of robust performance management

Oversee staff recruitment, training, motivation, communication, supervision, and appraisal

Demonstrate determination to deliver quality care


Build close and trusting relationships with residents and their loved ones



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