Job Description

:

Are you ready for a role that keeps you on your toes and truly makes a difference every day? If you're a people-person who thrives in a busy environment, loves learning new skills, and stays calm under pressure, this could be the perfect opportunity for you.

Woodview Medical Centre is looking for an enthusiastic, reliable Care Navigator to join our friendly and supportive team in a fast-paced GP surgery.

You'll be at the heart of the practice, delivering excellent patient care, providing outstanding customer service, and playing a vital role in the smooth running of the surgery.

No previous GP or NHS experience? No problem -- full training will be provided for the right candidate with the right attitude!

Main duties of the job

Duties will include answering and directing telephone calls, care navigating and signposting to the relevant team member and making appointments, taking payments and answering patient queries both over the telephone and face to face along with a variety of admin duties.

You will need to have a professional approach and be able to prioritise your work.

Applicants must have good communication skills, a clear speaking voice and a cheerful manner.

About us

Woodview Medical Centre is a thriving, forward-thinking training practice located on the edge of Northampton, with excellent transport links and the convenience of free on-site parking.

From our modern, purpose-built premises, we proudly deliver high-quality General Medical Services to a diverse and growing patient population of around 11,000.

As an active member of the MWeb Primary Care Network, we're continually expanding the services we offer and embracing new ways to enhance patient care -- making this an exciting time to join our team and be part of a practice that's moving forward.

Job description

Job responsibilities

MAIN DUTIES AND RESPONSIBILITIES

Administration/Operations

To assist in opening up/securing the premises To have a thorough knowledge of all Practice policies and protocols To work in accordance with practice procedures Photocopy as requested Check emails on a daily basis Have working knowledge of the telephone system and be able to redirect calls or take messages accurately and appropriately and to ensure that the night service operates effectively. Making and receiving telephone calls, ensuring that calls are redirected as needed Preparation of notes to return to Registration Services Ensuring work area is neat and tidy at all times. To ensure that appropriate signage is displayed on consulting room doors at all times
Reception

Greet patients and visitors to the practice in a courteous and professional manner Deal with all patient enquiries and explain procedures Explain practice arrangements and requirements to new patients and to those seeking temporary treatment, ensuring completion of appropriate forms Advise patients of relevant charges for private services, accept payment, record and issue receipts Greet hospital courier each day and ensure that samples and collected for onward transmission to the Lab. Ensure reception and waiting areas are kept neat and tidy
Appointments

Book in, amend and cancel patients appointments in line with practice procedures ensuring optimum use of the appointment system. Ensure that same day urgent appointments are booked into appropriate slots with the correct clinician in line with practice procedures Receive and accurately record home visit requests Signpost patients to the correct service.
Computer

To have a good working knowledge of the clinical system, SystmOne Enter new patient/temporary patient applications on clinical system Process patients change of addresses and phone numbers Scan and file hospital correspondence into patients notes To be able to enter data and read coding and to extract data for reporting purposes Preparation and printing of repeat prescriptions in accordance with practice procedures

Person Specification

Qualifications

Desirable

Educated to GCSE level or equivalent GCSE Mathematics & English (C or above) AMSPAR Receptionists Qualification NVQ Level 2 in Health and Social Care

Experience

Essential

Experience of working with the general public Experience of administrative/receptionist duties

Desirable

Experience of working in a health care setting

Personal Qualities

Essential

Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure

Skills

Essential

Excellent communication skills (written and oral) Strong IT skills, Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving and analytical skills Ability to follow procedure and protocol

Desirable

SystmOne user skills

Other

Essential

Must be available to work from 08:00 or to 18:30, in accordance with rota and take part in a Saturday morning rota when applicable. Flexibility to work hours required for the smooth running of the practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

WOODVIEW MEDICAL CENTRE

Address

26 Holmecross Road

Northampton

NN3 8AW

Job Type: Full-time

Job Type: Full-time

Pay: Up to 12.21 per hour

Expected hours: 20 - 37.5 per week

Benefits:

Employee discount Free parking On-site parking
Work Location: In person