Job Description

About us

Arnold Medical Centre regards itself as modern forward thinking and friendly practice at the heart of the South Shore Community of Blackpool which puts patient welfare at the heart of all we do. We keep abreast of the many exciting developments in the investigation of medical problems and their treatments.

We are comitted to the ideals of traditional family medicine, namely a holistic approach with continuity of care.

We make the surgery environment as relaxed and friendly as possible promoting best practice and working together as a commited team to improve the health of our patient population.

Our work environment includes:

On the job training Growth opportunities Wellness programs
Overview:

We are seeking a highly organized and compassionate individual to join our team as a Care Navigator. As a Care Navigator, you will play a crucial role in assisting patients and their families in navigating the healthcare system and accessing the resources they need. This is a rewarding opportunity to make a positive impact on the lives of others.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job Responsibilities:

Administration

To have a thorough knowledge of all Practice procedures. To work in accordance with written protocols Email and photocopy as requested Actions requested from clinicians Assisting in QOF admin/clinics Process incoming and outgoing mail File records accurately Record all contact with patients accurately
Reception

Receiving patients consulting with members of practice team Handing completed repeat prescriptions/sick notes/private letters to patient and checking names and address. Maintaining stock of forms and leaflets for patients Receiving samples from patients for nursing team Maintaining a clean and tidy reception area Be able to cover all reception positions as necessary
Appointments

Process appointment requests for same day access and future appointments from patients by telephone and in person. Deal with home visits requests Understand different appointment types and the roles of each clinician. Dealing with E-Consult forms. Signposting patients to the correct service.
Computer

Process patients change of address - computer data and medical records (have knowledge of practice area). Process repeat prescription request in accordance with practice guidelines. Monitoring and actioning practice email inbox. Scanning documents onto computer system
Telephone

Have working knowledge of telephone system. Answering and making calls to patients and other services.
Other Tasks

Ensure building security - have thorough knowledge of doors/windows/alarm. Make tea/coffee for team Assisting in Flu and covid vaccination programme. Any other tasks allocated by managers Complete mandatory training
Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Actively reporting of health and safety hazards and infection hazards immediately when recognised. Keeping own work areas and general / patient areas clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder's role. Reporting potential risks identified. Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance. Work effectively with individuals in other agencies to meet patients' needs Effectively manage own time, workload and resources.
Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members. Communicate effectively with patients and carers. Recognise people's needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services

The post-holder will:

Apply practice policies, standards and guidance. Discuss with other members of the team how the policies, standards and guidelines will affect own work. Participate in audit where appropriate.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Essential criteria

An understanding, acceptance and adherence to the need for strict confidentiality Good communication skills (written and oral) Strong IT skills Clear, polite telephone manner Able to demonstrate enthusiasm to developing skills Motivation to complete tasks Effective time management (Planning & Organising) Ability to follow policy and procedure Ability to work without direct supervision and determine own workload priorities Ability to work as part of an integrated multi-skilled team Able to work in a changing environment Able to use own initiative Ability to work under pressure

Desirable criteria

Experience of working in a health care setting Experience of processing repeat prescriptions Experience of using EMIS Web Flexibility to work outside of core office hours Experience of working with the general public and good customer service skills

Job Type: Part-time

Pay: 12.49 per hour

Benefits:

Company pension Health & wellbeing programme On-site parking Sick pay
Work Location: In person