Job Description

Job Title: Care Navigator/Medical Receptionist

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Read code data on Vision/Emis

g. Photocopy documentation as required

h. Data entry of new and temporary registrations and relevant patient information as required

i. Input data into the patient's healthcare records as necessary

j. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the clinical team for completion and maintain the register of requests

k. Process and distribute all internal and external post

l. Manage all queries as necessary in an efficient manner

m. Process various forms and distribute as necessary

n. Carry out system searches as requested

o. Maintain a clean, tidy, effective working area at all times

p. Monitor and maintain the reception area and notice boards

q. Support all clinical staff with general tasks as requested including requests

r. Registration of new patients and deduction of patients leaving

s. Monitor email accounts for prescriptions and enquiries, signpost and respond as necessary

t. Undertake e-learning and other relevant training provided

u. Complete opening and closing procedures in accordance with the duty rota

v. As required support the Prescriptions Clerk in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

w. Monitoring of stationery supplies

x. Partake in audit as directed by the audit lead

Hours

of work:-

Wednesday - 1.30pm - 6.30pm

Thursday - 8.00am - 4.00pm

Friday - 8.00am - 4.00pm

You will be required to work outside of these hours to cover sickness and annual leave where needed.

Essential Criteria:

Educated to GCSE level or equivalent

Experience of working with the general public

Excellent communication skills (written and oral)

Strong IT skills

Competent in the use of Office and Outlook

Effective time management (Planning & Organising)

Ability to work as a team member and autonomously

Good interpersonal skills

Problem solving and analytical skills

Ability to follow policy and procedure

Polite and confident

Flexible and cooperative

Motivated

Forward thinker

High levels of integrity and loyalty

Sensitive and empathetic in distressing situations

Ability to work under pressure

Flexibility to work outside core hours

Disclosure Barring Service (DBS) check

Desirable Criteria:-

GCSE Mathematics & English (C or above)

AMSPAR Receptionists Qualification

NVQ Level 2 in Health and Social Care

Experience of administrative duties

Experience of working in a health care setting

Ability to deal with difficult situations (training will be given)

EMIS user skills

Job Type: Part-time

Pay: From 12.21 per hour

Expected hours: 21 per week

Benefits:

Company pension Employee discount Free parking On-site parking
Work Location: In person