Job Description

About the Role

Claremont and Holyport Surgery is looking to welcome a Care Navigator/Receptionist to join our surgery to be an integral part of our Patient Services Team. This is a part time position for various hours per week covering opening hours of 8am to 6.30pm.

You will be part of a committed team that are the heartbeat of the practice. The successful candidate will be a hardworking and enthusiastic individual, provide high standards of care, reception and administrative support and be an effective communicator. GP Practice experience is desirable but not essential as in-house training will be provided. Ideal applicants will have experience of similar roles and be IT literate with good customer service skills.

Job Responsibilities:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance, administration and operational support to the practice team and project a positive and friendly image to visitors, either in person or via the telephone.

To follow, support and comply with practice procedures, IT, infrastructure and telecom systems, and work in accordance with written protocols and procedures.

Contribute toward the team ethic and support patients in line with the practices principles and values.

About the Candidate

Ideally candidates will possess the following qualifications, skills and experience:

Ability to promote a positive patient experience.

Ability to remain positive, professional, and courteous in a highly pressurised environment.

Ability to undertake delegated tasks but also work on their own initiative.

Ability to work as a team member.

Be a positive applicant with a can-do attitude. Have excellent communication skills (written and verbal) A clear and polite telephone manner. IT literate - good working knowledge of Microsoft Office. Ability to follow policy and procedure. Punctual and reliable. Ability to undertake training as required to meet the requirements of the role and the practice. Demonstrate awareness of issues around information sharing and confidentiality General Practice/PCN experience and knowledge of EMIS would be advantageous.

About Us

Claremont and Holyport Surgery is a large training practice operating across two sites, serving a patient population of approximately 19,500. We operate the EMIS clinical system and have a history of high QOF achievement and a CQC rating of Good across all domains.

We can offer the following benefits:

Salary increase after satisfactory completion of probationary period.

Supportive and friendly environment.

Flexible working hours within the constraints of surgery opening hours and cover required. Peer support. 21 days' holiday (pro rata) + bank holidays. NHS pension. Free on-site parking.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Job Types: Part-time, Permanent

Pay: 12.21 per hour

Expected hours: 20 - 37.5 per week

Benefits:

Company pension Employee discount Free parking On-site parking
Experience:

Customer service: 1 year (preferred) Administrative experience: 1 year (preferred)
Work Location: In person