Care Navigator/receptionist

Felixstowe, ENG, GB, United Kingdom

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Job Description

Key Responsibilities Dealing with, as a matter of priority, all telephone calls and making outgoing calls for doctors and others, as required Handling general enquiries, explaining surgery procedures Handling enquiries for appointments Making new and follow-up appointments Receiving and recording requests for home visits Receiving and recording requests for telephone advice Dealing with all administration relating to notification of the death of a patient Booking appointments and dealing with the administration relating to private medicals eg, HGV and DVLA medicals etc Receiving and recording messages from other agencies Recording and updating patient records with missing information such as mobile phone numbers and other registration details, missing QOF data Ensuring patients receive reminders if they are due for a regular check such as an annual review, childhood immunisation, Chronic Disease Check, cervical smear Manage demand by ensuring patients are allocated appropriately to appointments and advising patients of other ways of dealing with minor illness To act as chaperone when requested To attend staff meetings as required and participate fully in annual staff appraisal

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