Job Description

Job Opportunity: Medical Receptionist (Part-Time)Location:

Jacksdale Medical Centre

Hours:

15 hours per week - Tuesday, Wednesday & Friday, 13:30 - 18:30

Salary:

National Minimum Wage (dependent on age and government guidance)

Start Date:

As soon as possibleAre you a friendly, professional, and reliable individual with a passion for helping others? Jacksdale Medical Centre is looking for a part-time

Medical Receptionist

to join our close-knit, forward-thinking team. This is an excellent opportunity to be part of a progressive village GP surgery that values inclusivity, innovation, and collaboration.

About the Role

As a receptionist, you will be the first point of contact for patients, providing a warm, efficient, and professional service both face-to-face and over the phone. You will play a key role in the daily operations of the practice and contribute to our commitment to high-quality patient care.

Key duties include:

Booking and managing appointments, including routine appointments from the waiting list Handling telephone and in-person enquiries with compassion and clarity Navigating patients to appropriate services and healthcare providers (care navigation) Handling repeat prescription requests and liaising with clinical staff to ensure timely processing Acting as a chaperone during clinical examinations when required, ensuring patient comfort and compliance with practice policies (training provided) Collecting compliments and complaints as part of the practice's continuous feedback and improvement process Attending monthly practice meetings to stay informed and involved Actively participating in quality improvement initiatives Handling patient records and managing sensitive and confidential information in line with NHS policies and GDPR Liaising closely with our GPs, nursing team, and administrative colleagues

What We're Looking ForEssential criteria:

Competence in using various IT systems and the ability to quickly learn new software relevant to the practice Able to prioritise and manage multiple tasks independently in a busy setting Flexibility to adapt to changing situations and work effectively under pressure Strong interpersonal skills to work professionally and collaboratively with colleagues and patients Confidence and tact in managing difficult conversations Strong attention to detail and organisational skills Good literacy and numeracy skills, including accurate written communication and basic calculations (e.g., appointment timings, patient lists)

Desirable:

Working knowledge of System One Experience as a Medical Receptionist in a GP Surgery Previous experience of customer care or dealing with members of public in a frontline role GCSEs (or equivalent) in English and Maths

Why Work With Us?

At Jacksdale Medical Centre, we offer the best of both worlds - the community spirit of a small village practice combined with the wider support of being part of a Primary Care Network (PCN).

We are proud to support and invest in our team, and offer a wide range of benefits to ensure you feel valued and supported: Protected learning time each month to support your professional development Career development opportunities and access to additional training Supportive team culture- we are a small team with no cliques or divisions; everyone supports one another A practice ethos centred on inclusion- we value diversity and welcome all Independent employee wellbeing support and external HR support NHS Pension Scheme with employer contributions Generous annual leave entitlement, including public holidays (pro rata) Contractual sick leave entitlement, increasing with length of service, in line with our commitment to staff wellbeing Free onsite parking Structured induction and training for new staff Access to NHS discount schemes (e.g., Blue Light Card) Staff social events, bringing the whole team together to relax and celebrate our work Stable, long-term employment in a respected, community-focused NHS GP surgery
Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Job Type: Part-time

Pay: 12.21 per hour

Expected hours: 15 per week

Benefits:

Company pension Free parking On-site parking
Schedule:

Monday to Friday Overtime
Language:

English (preferred)
Work Location: In person