Job Description

The Care Navigator plays a crucial role in providing support and guidance to individuals navigating the healthcare system. This position involves coordinating care, managing patient information, and ensuring that patients receive the necessary resources and assistance. The ideal candidate will possess strong organisational skills, motivation, excellent phone etiquette, and a background in administrative tasks.
Main duties of the job
Duties

• Assist patients in understanding their healthcare options and available services.
• Coordinate appointments and follow-ups with healthcare providers.
• Maintain accurate records of patient interactions and care plans using data entry skills.
• Utilise Microsoft Office and SystmOne for documentation and communication purposes.
• Manage administration tasks such as repeat prescriptions, new registrations and general enquiries. This list is not exhaustive.
• Provide administrative support to the healthcare team as needed.
• Demonstrate professionalism in all communications, both over the phone and in written correspondence.
• Strict Confidentiality is required within this role.
• We require flexibility on days & hours, which are to be agreed, but one day must include a Friday.

About us
Wollaton Park Medical Practice is a friendly, seven partner GP practice with approximately 10,700 patients. We are committed to providing patient-centred care in a happy, supportive and well-organised working environment
Details
Date posted
15 September 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A0044-25-0003
Job locations
12 Harrow Road
Nottingham
Nottinghamshire
NG8 1FG
Job description
Job responsibilities
Duties

• Assist patients in understanding their healthcare options and available services.
• Coordinate appointments and follow-ups with healthcare providers.
• Maintain accurate records of patient interactions and care plans using data entry skills.
• Utilise Microsoft Office and SystmOne for documentation and communication purposes.
• Manage administration tasks such as repeat prescriptions, new registrations and general enquiries. This list is not exhaustive.
• Provide administrative support to the healthcare team as needed.
• Demonstrate professionalism in all communications, both over the phone and in written correspondence.
• Strict Confidentiality is required within this role.
• We require flexibility on days & hours, which are to be agreed, but one day must include a Friday.

Qualifications

• Previous office experience is essential to ensure smooth operations within the role.
• Strong computer skills, including proficiency in Microsoft Office.
• Excellent organisational skills to manage multiple tasks efficiently.
• Proficient typing skills for accurate data entry and documentation.
• Prior Reception experience is preferred to support administrative functions effectively but not essential.
• Demonstrated ability to maintain confidentiality and handle sensitive information with discretion. This role requires a proactive individual who is committed to enhancing the patient experience through effective navigation of healthcare services. If you are passionate about helping others and possess the necessary skills, we encourage you to apply for position as a Care Navigator.

Job description
Job responsibilities
Duties

• Assist patients in understanding their healthcare options and available services.
• Coordinate appointments and follow-ups with healthcare providers.
• Maintain accurate records of patient interactions and care plans using data entry skills.
• Utilise Microsoft Office and SystmOne for documentation and communication purposes.
• Manage administration tasks such as repeat prescriptions, new registrations and general enquiries. This list is not exhaustive.
• Provide administrative support to the healthcare team as needed.
• Demonstrate professionalism in all communications, both over the phone and in written correspondence.
• Strict Confidentiality is required within this role.
• We require flexibility on days & hours, which are to be agreed, but one day must include a Friday.

Qualifications

• Previous office experience is essential to ensure smooth operations within the role.
• Strong computer skills, including proficiency in Microsoft Office.
• Excellent organisational skills to manage multiple tasks efficiently.
• Proficient typing skills for accurate data entry and documentation.
• Prior Reception experience is preferred to support administrative functions effectively but not essential.
• Demonstrated ability to maintain confidentiality and handle sensitive information with discretion. This role requires a proactive individual who is committed to enhancing the patient experience through effective navigation of healthcare services. If you are passionate about helping others and possess the necessary skills, we encourage you to apply for position as a Care Navigator.

Person Specification
Qualifications
Essential

• GCSE English & Maths

Person Specification
Qualifications
Essential

• GCSE English & Maths

Skills Required