Job Description

Medical Receptionist

Job overview:

(Note: In addition to these functions employees are required to carry out such duties as may reasonably be required)

Welcome patients and visitors to the practice
Assist patients on the phone, electronically and in person
Help to maintain the safety and comfort of patients
Maintain accurate records of appointments, financial transactions and other administrative duties
Taking payments from patients for insurance reports and private medicals
Keep patient records accurate and up to date
Maintain skills and undertake such training and development as may from time-to- time be required to maintain personal competency
Participate in all activities required by CQC registration
Opening and closing premises
Opening post and distributing Doctors mail
Dealing with queries from hospitals, community providers in relation to referrals and patient care

Location:

Highcroft Surgery, but you may be asked to travel for meetings and training or provide cover for another practice or Primary Care Network at such notice.

Working hours:

Hours of work will be detailed in your contract of employment.

Responsibilities and duties of the job

Role specific duties:

Greet patients in person, working to put them at ease and giving any explanations within your competency
Signpost patients to the correct service to ensure that they receive the right care first time
Make and change appointments as required
Work with the practice information recording systems and computer systems in maintaining clinical records
Handle payments to the practice by cash, card, cheque and bank transfer ensuring accurate records are maintained
Report all significant events, including 'near misses' for inclusion in the Practice Risk Register
Practice the highest standards of confidentiality when dealing with all aspects of patient information
Participate in activities required to assess compliance with CQC Fundamental Standards
Participate in the maintenance of the complaints system at Highcroft Surgery and in resolving complaints to improve service
Use all equipment in accordance with published instructions and guidelines
Report any faults or safety worries with equipment and premises
Open and distribute Highcroft Surgery post both on paper and electronically
Process repeat prescription requests
Assisting patients with registrations and processing the paperwork
Completing all patient information in electronic and/or paper records
Maintain patient electronic medical records
Accessing relevant patient information when required
Daily preparation and close down of consulting rooms
Ensure consulting rooms are stocked with the necessary equipment, information and forms to enable clinics to proceed without interruption. Ensure door signs are in place for clinicians/clinics
Maintain and encourage adequate security measures, ensuring all consulting rooms are locked when not in use
Maintain the Health and Safety of all staff, patients and visitors
Participate in regular reviews of personal development plans
Undergo further training as required by Highcroft Surgery
The post holder will, if required to do so, obtain, process and/or use information in line with the GDPR requirements:

To maintain information notice board in line with national/local health promotion campaigns
To attend relevant meetings as required
To immediately report any safeguarding or compliance concerns

Working with others:

Develop and maintain effective working relationships with all other employees and contractors at Highcroft Surgery
Use email and other recognised methods and processes to communicate with patients and other agencies ensuring this is always done while following the policies and procedures of Highcroft Surgery such as maintaining patient confidentiality
Effectively liaising with other clinicians including Health Visitors, District Nurses, Midwives, Counsellors, etc. as required
Co-operate in maintaining a staffing rota to provide adequate levels of resources
Work with other employees to ensure a seamless journey for patients through different aspects of their care
Assist management to maintain regulatory compliance
Co-operate in the effective resolution of team conflicts
Attend practice meetings as required
To act as a chaperone as requested by clinicians (if DBS checked and trained)
To function as an integral part of the team at Highcroft Surgery
Inform the Practice Manager/Operations Manager/Reception Supervisor of any reported or suspected failings in the provision of care within Highcroft Surgery

Leading by example:

Promote and implement all the practice policies and procedures
Participate in developing the philosophy, goals and objectives for patient health care provided by Highcroft Surgery
To participate in the induction programme of new staff joining Highcroft Surgery
Participate in patient audits
Ensure that patients' rights are protected

Personal responsibilities:

To have knowledge of and act at all times within the boundaries of Health and Safety legislation, Data Protection Act and Care Quality Commission compliance requirements
Provide information for a DBS check, and inform the practice of any incident that may change the DBS status
Be responsible for your own Health & Safety
Work within your personal competence
Promote and participate in a high standard of care within Highcroft Surgery
Participate in taking care of your own Health & Safety. Ensure that you do not do anything to compromise the health and safety of either your colleagues or yourself
Give agreed notice of periods of absence and leave
Keep to the dress code required by the practice, both in terms of any uniform and personal appearance
Ensure that patients' rights are protected

Essential skills:

Good understanding of Information Technology
Use of Excel, Word and office applications
English Language, both spoken and written
Maintaining accurate records and databases
Good communication skills, in person, on the phone and in writing
A flexible approach and an ability to demonstrate empathy
Working as part of a team
Customer/client/patient facing rolls
Prioritisation of tasks
Working in a pressured environment with an ability to effectively resolve concerns, issues and challenging situations

Desirable skills:

A good standard of general education including English and Maths at GCSE C or above (or equivalent)
Relevant experience within a GP practice
Understanding the role of the CQC

Value-based personal qualities:

Working together:

Involve patients, family, external agencies and colleagues
Speak up when things go wrong

Respect and dignity:

Understand person-centred care and can demonstrate treating people as individuals and respecting choices

Everybody counts:

Ensuring no one is discriminated against or excluded
Understand human rights and impact on care delivery
Facilitating people to 'speak up' about concerns and acting upon them

Commitment to quality of care:

Striving for quality in everything we do; recognising and understanding what quality at Highcroft Surgery means for our patients
Being accepting about criticism and focusing on improvement
Being open to new opportunities for learning and identifying the limits of skills and knowledge

Compassion:

Treating people with kindness
Understanding the importance of empathy in all areas of employment
Understanding the values of others and always providing a caring service

Improving lives:

Focus on how things could be done better and sharing ideas
Understanding of wellbeing and what is important to patients of Highcroft Surgery
Improving outcomes for patients
Ensuring appropriate services are provided for patients
Job Type: Part-time

Pay: 22,000.00-23,000.00 per year

Work Location: In person

Reference ID: LS/NOV2025
Expected start date: 01/01/2026