Care Navigator/Receptionist Job in Audley Health Centre

Care Navigator/receptionist

Stoke-on-Trent, ENG, GB, United Kingdom

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Job Description

Our receptionists play a vital role in ensuring patients receive timely and appropriate care. You will be the first point of contact for patients, providing courteous, efficient, and effective support. You will also provide general administrative assistance to the practice team and act as a key link between patients, doctors, and other medical and clerical staff. Key Responsibilities: Greet and assist patients in person, over the phone, and via email.

Direct patients to the appropriate service or healthcare professional. Manage appointment requests and maintain the appointment system. Support patients with online access, including registration and navigation. Handle general administrative tasks to support the smooth running of the practice.

Act as a focal point of communication between patients, medical staff, and colleagues. Additional Information: A full, in-depth job description is available as an attached document for further details.

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