Job Description

Job Overview

We are seeking a dedicated and compassionate Care Navigator to join our friendly team at Tavyside Health Centre. The Care Navigator will play a pivotal role in assisting patients in navigating their healthcare journey, ensuring they receive the necessary support and resources. This position requires strong organisational skills, attention to detail, and the ability to communicate effectively with patients and colleagues.

Duties

Assist patients in understanding their healthcare options and services available to them. Coordinate appointments and follow-up care, ensuring seamless communication for patients. Maintain accurate records of patient interactions and updates using data entry skills. Be the first point of contact for patients visiting the surgery. Demonstrate excellent phone etiquette when interacting with patients and stakeholders.

Experience

The ideal candidate will possess:

Proven experience in an administrative or clerical role, showcasing strong organisational abilities. Proficiency in data entry with a keen eye for detail to ensure accuracy in patient records. Excellent communication skills, both written and verbal, with a focus on phone etiquette. A compassionate approach to patient care, demonstrating empathy and understanding in all interactions. Experience in a customer service role or working with the public.

What we can offer

Up to 27.5 hours per week, with occasional Saturday working at an enhanced rate. 27 days annual leave, plus Bank Holidays NNS Pension Scheme Full and supportive on-the-job training
If you are passionate about helping others navigate their healthcare needs while possessing the required skills, we encourage you to apply for this rewarding position as a Care Navigator.

Job Types: Part-time, Permanent

Pay: 12.60 per hour

Benefits:

Company events Company pension Cycle to work scheme
Experience:

clerical or customer service: 1 year (preferred)
Work Location: In person