Job Description

Herts at Home - Care Team Managers for Homecare and Enablement Service.

Salary: Starting at 35,154 rising to 36,394 following successful completion of probationary period.

Working Hours: 40 hours per week

An exciting opportunity has arisen within Herts at Home as we expand our community team in North Hertfordshire. We are now recruiting two new Care Team Managers to help lead and support our dedicated care professionals in delivering exceptional service across the region.


If you're passionate about making a difference and ready to take the next step in your leadership journey, we'd love to hear from you.

Who we are:

Herts at Home is a wholly owned local authority trading company, proudly serving communities across North Hertfordshire. We provide a wide range of personalised care services to adults in their own homes, helping individuals live independently with dignity and support.


As a Hertfordshire-based care provider, we understand the unique needs of our local community. Our local authority ownership ensures high standards, transparency, and accountability in everything we do.



We operate as a commercial organisation with ambitious plans for growth, investing in our people and technology to deliver better outcomes for those we support. Whether it's through innovative care solutions or tailored support plans, our mission is to make a meaningful difference in the lives of those we serve.

Why work for us:

This role offers a fantastic opportunity to be an integral part of the management team, with responsibility for overseeing the Community team, comprising of teams of experienced care-coordinators and care quality supervisors. You will work closely with and report to the Registered Manager and Operations Managers, contributing significantly to the success and leadership of the service. Herts at Home is committed to developing our employees and offer extensive free training. You will be given support and guidance from the Senior Leadership Team Access to Herts Rewards scheme offering an extensive range of discounts including supermarkets, fashion retailers, dining out and more. Employee assistance and wellbeing programme Refer a friend scheme offering a 100 voucher Access to Blue Light Card Company laptop and work phone provided Employer pension contribution of 3%

About The Role

Role and responsibilities:

Provide effective leadership, supervision, and support to staff, promoting a positive, inclusive, and person-centred team culture. You will lead by example demonstrating a caring, respectful, and compassionate approach that reflects our core values. Your leadership style will be adaptive and empathetic, recognising the individual strengths, needs, and aspirations of each team member. By fostering trust, collaboration, and continuous development, you will empower staff to deliver high quality care that makes a meaningful difference in people's lives.

Responsible for the operational management of the front-line care teams to ensure the performance targets for care quality, service delivery and capacity maximisation are achieved. Support recruitment, induction, and retention of staff in line with organisational policies. Ensure new staff are supported and inducted in line with the Herts at Home onboarding

processes.

Managing the continuous development of employees through the probation period to supervision and appraisals. Conducting monthly team meetings to update on team performance, policy changes, company news and developments Ensure the safe and effective delivery of care to all service users, consistently upholding our internal quality standards as well as those set by the Care Quality Commission (CQC). You will champion a culture of safety, accountability, and continuous improvement ensuring that every individual receives compassionate, person-centred care that meets their unique needs. Through proactive monitoring, reflective practice, and responsive leadership, you will help maintain excellence in service delivery and contribute to our commitment to being a caring, respectful, inclusive, and high performing organisation. Liaise with families, external professionals and stakeholders to ensure coordinated care and support. Ensuring compliance with CQC regulations and legislation. Ensure that staff understand and implement good practices. Identify training needs and support staff in accessing relevant learning opportunities, promoting continuous professional development and reflective practice within the team. Manage and monitor the team's financial budget and expenses, ensuring responsible use of resources to support high quality, person-centred care. You'll oversee staffing costs and operational spending, contributing to our commercial growth while aligning financial decisions with our values, caring, respectful, inclusive, compassionate, and person-centred. Managing concerns, compliments and complaints, including following safeguarding processes. Participate in the on-call rota, providing support and guidance across the service during evenings, weekends, and bank holidays as required, including the delivery of care and in-person support in the field to ensure continuity of care and staff support. Demonstrate experience in managing HR-related cases, including conducting investigations into grievances, disciplinaries, and other employee related matters, ensuring fair and consistent application of policies and procedures. Lead on completion of internal audits and ensure ongoing compliance with regulatory standards, including preparation and readiness for CQC inspections. Responsible for completing and reviewing KPI's on a regular basis to monitor performance, identify areas for improvement, and ensure service delivery standards are met. This includes timely submission of KPI's data, analysis of trends, and contributing to action plans where targets are not achieved.

About you:

We are looking for a compassionate and caring leader who shares our values and is committed to delivering high-quality, person-centred care. You will be:

Compassionate and Caring - with a genuine passion for supporting individuals to live fulfilling lives. Inclusive, promoting equality and celebrating diversity within your team and the people we support. Person-centred, ensuring that care is tailored to the unique needs, preferences, and goals of each individual. Respectful, fostering a culture of dignity, trust, and professionalism in all interactions.

You will also bring:

Proven experience in managing care teams and delivering services in line with CQC standards. Confidence in handling HR matters, including investigations into grievances and disciplinaries. Strong leadership and communication skills, with the ability to inspire and support your team. A proactive approach to service improvement, audit completion, and regulatory compliance. Hold a minimum of NVQ Level 3 in Health and Social Care, with a commitment to undertaking Level 5 if not already achieved. Experience of managing and reporting on budgets Excellent understanding of English language both written and spoken. Access to a car with a clean driving licence. A solid understand of Excel, Word, Outlook etc.

Required Criteria

Skills Needed

About The Company

Founded in 2018, Herts at Home Limited is dedicated to providing exceptional domiciliary care services across Hertfordshire. As a company wholly owned by Hertfordshire County Council, it collaborates closely with the council to ensure residents receive the necessary support to remain in their homes. The organisation's services encompass personal care, assistance with daily activities, and support for social engagement, all tailored to individual needs. Herts at Home is committed to enhancing the quality of life for its clients by promoting independence and personal choice.

Company Culture

Herts at Home fosters a supportive and inclusive work environment that values teamwork, professional development, and employee well-being. Staff members have praised the company for its friendly atmosphere, flexible working hours, and strong management support. The organisation places a high emphasis on training and progression, ensuring employees have access to opportunities that enhance their skills and career prospects. This positive workplace culture reflects Herts at Home's commitment to delivering compassionate and person-centred care to its clients.

Company Benefits

Herts at Home offers a comprehensive benefits package designed to support and reward its employees. Benefits include competitive pay rates, flexible working hours to accommodate personal commitments, and mileage reimbursement between client visits. The company also provides extensive training programmes and clear pathways for career progression, fostering professional growth. Additionally, employees have access to a pension plan and various discounts through the Herts Rewards scheme, which offers savings on retail, health, and fitness services. These benefits underscore Herts at Home's dedication to creating a supportive and rewarding work environment.


Retirement plan and/or pension, Employee development programs, Referral bonus, Competitive salary, Long service recognition, Employee Assistance Scheme, Culture of recognition, Progression opportunities

Salary

35,154.00 - 36,394.00 per year