Job Description

Fixed Term for 12 months

Full time (37 hours per week)

Join Our Dynamic Team as a Carecall Officer!


Are you a professional with the confidence to handle phone calls, a pleasant demeanor, and a strong work ethic? Do you thrive as a go-getter who doesn't wait to be told what to do? If you're a genuine team player and a quick learner, we want to hear from you!

Why Join Us?

It's an exciting time to join our team as we are launching new equipment and expanding our services. We're looking for hardworking individuals who are dedicated to enhancing the wellbeing of our customers.

What You'll Do:

As a Carecall Officer (CCO), you'll manage a patch of 200 customers. This includes keeping all customer records accurate and up-to-date by regularly contacting them and building relationships with your customers and their families.


Your daily responsibilities will include but are not limited to:

Answering calls and handling call-center type queries related to customer wellbeing. Visiting customers in their homes and installing simple equipment (full training provided). Providing compassionate and empathetic care for our customers' overall wellbeing.

Who We're Looking For:

Professional and Pleasant: Confidence on the phone and a positive demeanor Hardworking and Proactive: Strong work ethic and a self-starter attitude. Team Player: Genuine team players who are quick learners.

A Full UK Driving License is essential for the role. Whilst you will have use of a company vehicle, you may need to use your own vehicle in emergencies.

What's in it for You?

Work/Life Balance: We value your well-being. Comprehensive Training: Full training provided, including on new equipment and services. Career Development: Opportunities for growth within a supportive environment. Company Benefits: Enjoy the perks of being part of a dynamic team.

Join us in making a difference for our customers. Apply today and become a part of our expanding and innovative team! If you would like to informally discuss the Carecall Officer role please contact James Chalmers on 07970262237 or james.chalmers@stockporthomes.org.


The SHG "Be You" approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG's Values. We're always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.


This role will be on Skylight terms and conditions.


The successful applicant's appointment will be subject to satisfactory enhanced clearance by the Disclosure and Barring Service.


We understand that if you don't meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team.


If you require any reasonable adjustments to complete your application, please contact the People & OD Team on humanresources@stockporthomes.org.


Please note that we do not accept applications through third-party websites. To ensure your application is reviewed, please apply directly through our careers page.


We encourage an early application as we will interview suitable applicants throughout the campaign and close the advert once we have filled the vacancy.

Closing Date: 12th August 2025

Interview Date: 18th August 2025

Welcome to Stockport Homes Group (SHG), an umbrella organisation for four, socially responsible interdependent companies within the housing sector. What makes us unique is our vision: one where entrepreneurship and commercialisation go hand in hand with social impact.


We are Stockport's largest landlord, managing over 12,000 properties on behalf of Stockport Council and Private Landlords, as well as our own growing portfolio of new build homes.


As builders, landlords, architects and developers we believe in collective responsibility for more affordable housing. Equally, through a commitment to a range of wrap around services we look for ways to improve people's lives: from advice and support on health and wellbeing, to employment, educational opportunities and help in the home.


All our profit is reinvested within the group to maximise opportunities for those who most need our help.

Companies within SHG:

Stockport Homes

- Stockport Homes was formed in 2005, to manage housing stock across Stockport on behalf of Stockport Council. As a limited company, we operate as an ALMO which is an 'Arm's length management organisation', so whilst the company is owned by the Council, we operate independently on day-to-day matters and in delivering services to our customers. We are committed to providing quality homes across Stockport and listening to the voice of our customers to continually improve our services.

Three Sixty

- Three Sixty delivers innovative, high-quality construction, maintenance and facilities management services across Stockport, Greater Manchester and Cheshire. We are trades people who operate with a friendly, community-led approach. We get the balance right between excellent customer service and service delivery. We take pride in giving back to our local communities and each year we Gift Aid our profits to SKylight to support the work they do to help Stockport and the borough thrive.

Skylight

- SKylight is a Charitable Community Benefit Society, established in 2018, dedicated to transforming lives in Stockport. We work closely with local communities to support people into employment, alleviate poverty and enhance digital skills. Our services help individuals live independently while fostering strong community networks, particularly for those facing disadvantages. We are proud to contribute to making Stockport a great place to live and work.

Viaduct Housing Partnership

- Formed in 2017, Viaduct is a development partnership between Stockport Homes Group and Stockport Council, focusing on building more affordable homes in Stockport.


SHG is proud to be an award-winning organisation dedicated to transforming the lives and communities of our customers and as a public-private sector fusion, SHG is focused on future growth and excellence - looking for the best people to join the Group to be on this exciting journey.