Job Description

Are you an experienced Process Analyst who thrives in a collaborative, innovative, and responsible environment? Do you enjoy working as part of a team to drive continuous improvement and operational efficiency? If so, we'd love to hear from you., As a Process Analyst within our Technology Business Analysis team, you will play a key role in identifying and documenting current business processes, analysing workflows and data, and developing optimised procedures to enhance efficiency and customer satisfaction. You'll contribute to the evolution of our process management framework and support colleagues across Product Groups, Shared Services, and Business Analysis.
Your responsibilities will include:

• Collaborating with process owners, subject matter experts, and stakeholders to capture current processes.
• Documenting processes using BPMN, aligned with team standards.
• Analysing workflows and data to identify improvement opportunities.
• Developing and implementing optimised processes.
• Monitoring effectiveness and adjusting for continuous improvement.
• Supporting process audits and performance assessments.
• Championing collaboration and best practices across teams.

This role reports to the Principal Business Analyst and sits within the Technology - Architecture & Analysis department.
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including: * 28 days annual leave plus bank holidays * Private medical and Permanent Health Insurance * Discretionary annual bonus * Group personal pension scheme * Life assurance up to 4x annual salary * Green travel schemes We are a hybrid working organisation and offer a range of flexible working options from day one. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.
You are a highly motivated and methodical thinker with a passion for process architecture and analysis. You bring: * Demonstrable experience in process modelling (e.g., BPMN, Lean, Six Sigma). * Strong analytical and communication skills (verbal, written, visual). * Excellent attention to detail and stakeholder management abilities. * A collaborative and proactive approach to personal and team development. * A commitment to continuous improvement and innovation. Certifications in Process Management, BPMN, Lean, Six Sigma, or Business Analysis are desirable.

Skills Required