Job Description

Carers Federation Ltd is a national charity and company limited by guarantee established in 1992 to empower and support carers, the people for whom they care and the wider community. The charity is managed by a Board of Trustees elected by our membership.

Carers Federation has successfully been awarded a 3-year contract by Gateshead Council and North East and Cumbria ICB to deliver an all-age carers support service for unpaid carers living in and around Gateshead. We have an opportunity for a successful applicant to be part of the dynamic and passionate Caregivers Connected service and provide a strength-based triage process to all carers wanting to access the service.

Job Role:

We are looking for an individual who is experienced in undertaking robust, quality assessments as part of a triage process, who is engaging, open to conversation and able to actively listen to ensure carers' stories are capture at initial contact.

The successful applicant will:

Triage all carers contacting/being referred into the Caregivers Connected Service Complete carers' assessments and respite referrals depending on the level of need for the carer Utilise the service's tier process to support in identifying the level of need for individual carers (refer to support workers if level 3 support required) Ensure all carers are registered with the Caregivers Connected Service if requested Provide information and practical support to carers, ensuring young carers are referred to the in-house specialist young carers team Demonstrate an understanding of carers' needs Show confidence in supporting carers over the telephone and on occasions face to face Show confidence with the diverse issues that can affect carers' lives Be transparent, open and honest with internal and external individuals Ability to work as a team and share initiatives Accurately record notes, both written and on a database Have good communication skills and confidence in answering phones Good computer skills Be willing to learn and progress throughout the role
To be considered for the post, you will need to have well developed listening and communication skills, an understanding of carers' issues, the ability to manage your own workload and be a good team player. You will be based in Aidan House, Gateshead with the availability of home working once probation is completed.

This post is subject to medical, reference and enhanced DBS checks.

Closing date: Midday Tuesday 26th August

Interviews will be held: Tuesday 2nd September 2025

Please apply online at www.carersfederation.co.uk If you require any assistance please e-mail recruitment@carersfederation.co.uk or call recruitment on 0115 962 9363.

If you wish to discuss the role please contact

Service Manager Peter Thorp; p.thorp@carersfederation.co.uk

Please quote the reference when applying for this role.

Carers Federation Limited is registered in England as a company limited by guarantee.

Job Type: Full-time

Pay: From 22,716.89 per year

Benefits:

Company pension Health & wellbeing programme
Schedule:

Monday to Friday
Work Location: In person

Application deadline: 26/08/2025
Reference ID: AC/GH/TAW